Community Experience Ambassador

Overview

Create premium hospitality, events and engagement to energize Ten Gresham Street community.

Key Responsibilities

• digital channels
• event management
• concierge services
• reporting
• facilities upkeep
• data analysis

Tasks

-Serve as the expert on the local area by providing helpful and proactive advice. -Build relationships with local stakeholders and partners to support enlivenment activities. -Advocate for customers and represent the brand, ensuring interactions meet community needs and support the building’s experience and engagement strategy. -Deliver high-quality service at all occupier and guest touchpoints, ensuring a warm, professional, and seamless experience. -Act as the primary occupier contact, owning and resolving issues to their satisfaction. -Liaise with suppliers, facilities, and occupiers to ensure smooth and compliant event execution. -Manage digital communication channels such as apps, screens, and email campaigns effectively. -Implement the customer experience strategy, ensuring services align with occupier needs. -Collaborate with building management, facilities, and central teams to align service delivery with customer needs. -Support leasing efforts by assisting with viewings and engaging prospective occupiers. -Maintain front-of-house and communal areas to premium standards. -Comply with all Cushman & Wakefield health and safety systems and procedures. -Respond promptly to enquiries, resolving issues and ensuring occupiers feel valued and heard. -Provide regular and ad-hoc reports, including event analysis and progress updates. -Foster a service-led culture by promoting a welcoming, people-first workplace environment. -Work safely to protect own health and safety, and that of others. -Adhere to Cushman & Wakefield environmental policies and related procedures. -Act as a natural connector within the building, driving events and experiences that positively influence the building’s energy, culture, and success. -Coordinate concierge-style services, including guest hosting, amenity bookings, and occupier requests with responsiveness and flexibility. -Be aware of risk, compliance, and safety protocols, upholding standards and escalating issues appropriately. -Handle customer feedback and service recovery with a continuous improvement mindset. -Execute a communication plan aligned with the experience and engagement strategy. -Collaborate with the wider building team and partners to uphold consistent service standards. -Support and implement the occupier engagement strategy. -Maintain a visible and approachable presence in shared spaces, proactively engaging occupiers and guests to anticipate needs and provide support. -Work closely with service partners to maintain exceptional standards across hospitality services such as reception, cleaning, catering, and security. -Use feedback to drive continuous improvement in occupier and guest experiences. -Escalate issues and risks according to compliance procedures. -Comply with all other relevant Cushman & Wakefield policies. -Represent the building confidently and professionally both internally and externally. -Build trusted relationships and transform insights into actionable initiatives that elevate the workplace experience. -Activate shared spaces with inclusive events and initiatives that promote connection and wellbeing. -Organize engaging events and activities in common areas to maximize amenity use and position the building as a vibrant, premium workplace. -Create and distribute updates, event information, and wellbeing content via email, digital screens, and the occupier community app to keep users informed and engaged. -Lead by example in delivering excellent customer service, guiding site staff, and facilitating customer-focused onboarding and training. -Ensure all physical and digital touchpoints are intuitive, service-led, and aligned with the building’s experience strategy. -Utilize data and feedback to measure impact and refine engagement strategies to meet evolving needs. -Ensure all communication is relevant, on-brand, and reflects the building’s tone of voice. -Perform hands-on, high-impact work with direct influence on workplace atmosphere and community engagement. -Maintain visibility and hands-on involvement with a strong sense of ownership and accountability.

Requirements

• sia license
• occupier engagement
• budget management
• digital tools
• data analysis
• customer service

What You Bring

-Bring hands-on experience in event planning, delivery, and community activation. -Be skilled in concierge/front-of-house services with a focus on service excellence and guest interaction. -Demonstrate and embody Cushman & Wakefield’s culture and organizational values; hold self and others accountable for behaviour consistent with agreed standards. -Hold an SIA license. -Have proven experience in occupier engagement or workplace experience delivery. -Understand building operations and coordinate service partners including cleaning, catering, and security. -Work effectively in multi-stakeholder environments, collaborating with internal teams and external partners or suppliers. -Demonstrate a strong background in premium hospitality or customer service (e.g., hotels, corporate front-of-house, workplace, high-end retail). -Possess supervisory experience in customer service within similar environments. -Experience working in commercial real estate, flexible workspace, or mixed-use building environments. -Familiarity with occupier engagement platforms or community apps. -Experience managing budgets. -Show creativity and resourcefulness with a solutions-focused mindset. -Communicate excellently both verbally and in writing. -Be numerate and confident in interpreting data and contributing to reporting and performance analysis. -Demonstrate digital confidence using tools such as email, apps, and signage platforms. -Demonstrate strong command of both spoken and written English. -Exposure to brand or placemaking initiatives, with an understanding of how to bring a building’s identity to life through service and activation. -Display approachability and empathy with a natural ability to build relationships across diverse groups. -Bring creativity, confidence, and a passion for people through a strong background in premium experience delivery, communications, and events. -Maintain a highly organized, detail-focused approach with strong planning and multitasking skills.

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms