CSR INSIDE SALES 3

Overview

Sell HVAC products, handle orders & customer service, support sales growth.

Key Responsibilities

• order processing
• shipment coordination
• product info
• customer service
• reporting
• account management

Tasks

-Generate new and repeat sales by providing product and technical information in a timely manner. -Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. -Train new customer service / inside sales representatives. -Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. -Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. -Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. -Uses established procedures and works under supervision to perform assigned tasks -Recommend alternate products based on cost, availability or specifications as needed. -Expand knowledge of HVAC products and keep current with latest trends within the industry -Assist customers with warranties and returns. -Participate in additional projects/activities to support ongoing business needs. -Provide accurate information regarding availability of in-stock items. -Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. -Provide excellent customer service via face to face, phone calls and e-mails. -Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. -Periodically reach out to customers to determine satisfaction with the organization, products, and services -Maintain records and prepare reports on sales activities.

Requirements

• hvac
• 5+ yrs
• sales
• ms office
• hvac cert
• customer service

What You Bring

-Work is closely supervised -Ability to establish positive working relationships with internal and external customers and employees -5 plus years in the  HVAC industry -Ability to deal with high-volume customer traffic -Positive, professional attitude, handling difficult customers with ability to diffuse negative situations -Ability to understand and follow procedures, work instructions, and company policies -Works within well-defined instructions -Good phone etiquette and e-mail etiquette -High School diploma or GED equivalent, some college preferred – HVAC certification preferred -Effective organizational skills and time management skills including ability to prioritize and multi-task -Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; -Extensive knowledge of HVAC equipment/products is required -Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders -Ability to use good judgment and strong work ethics and integrity on the job -Must be able to perform essential responsibilities with or without reasonable accommodations -Effective verbal skills – must be able to explain fairly technical parts of information clearly -6+ years of progressive sales experience -Understand and follow work instructions, operating procedures, and company policies. -General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications -High level of attention to detail and accuracy

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About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

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