Client Services Executive - New Homes

Overview

Manage inbound leads, qualify prospects, and book viewings for new home developments.

Key Responsibilities

• crm management
• lead qualification
• client liaison
• sales pipeline
• reporting
• customer service

Tasks

-Liaise with on-site sales teams to coordinate viewings and handovers -Manage and respond to inbound enquiries across multiple developments in a timely and professional manner -Build rapport with potential buyers and provide exceptional customer service -Qualify leads to understand buyer requirements, budget and timelines -Match prospects with suitable developments across the portfolio and convert enquiries into viewings -Maintain accurate records within the CRM system and track lead progression -Report on lead conversion rates and provide insights to support marketing strategies -Follow up with prospects to nurture relationships and move them through the sales journey -Work across several exciting developments coming forward, playing a pivotal role in the sales pipeline

Requirements

• crm
• sales
• real estate
• communication
• organisational
• fast‑paced

What You Bring

-Based in contemporary head office environment -Monday to Friday working pattern with no weekend commitments, based in contemporary head office surroundings -Ability to work in a fast-paced environment managing multiple enquiries -Professional telephone manner and customer-focused mindset -Previous experience in a sales, customer service or lead qualification role within real estate -Confident using CRM systems and technology -Strong communication skills with the ability to engage prospects over the phone -Excellent organisational abilities and attention to detail -Monday to Friday working pattern with no weekend requirements

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Benefits

As part of a newly created team, you'll have the opportunity to shape processes and make a genuine impact from day one. My client's reputation and strong pipeline of developments means you'll be working with high-quality leads and desirable properties. The head office environment provides a contemporary, professional setting with access to senior leadership and clear pathways for advancement. With loads of developments in the pipeline, the business is experiencing significant growth, creating genuine opportunities for those who perform well to progress within the organisation. Location: West London (Head Office) Salary: £30,000-£35,000 basic + £10,000 commission Contract: Full-time, Monday to Friday A well-established and respected housebuilder, is seeking a Client Services Executive to join their newly formed team at head office. This role has been created to support the business's growth as they bring forward several new developments across their portfolio. You'll be responsible for managing inbound leads, qualifying prospects and converting enquiries into appointments across their live developments. This position offers the rare combination of a Monday to Friday schedule whilst working in the new homes sector, making it ideal for sales professionals seeking stability alongside career growth. -Commission structure up to £10,000 per annum -Join a newly created team within an established, well-regarded housebuilder with exceptional career progression opportunities -Basic salary of £30,000-£35,000 -Professional development with an established housebuilder -Clear career progression opportunities within a growing business

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms