Guest Relations Coordinator

Description

• Responding to all enquiries on International platforms.
• Coordinate check ins and check outs for the guests on a 24 hour basis.
• Responsible to maintain a high level of occupancy all year round.
• Managing a portfolio of up to 50 properties (area specific).
• Responsible to return clients security deposits.
• Carrying out Inventory checks after guests leave the property.
• Track, remind and collect any due rental payments.
• Record all bookings and client's information in our PMS system.
• Answer incoming leads via email, phone and WhatsApp for listings.
• Facilitate viewings with clients.
• Coordinate any issues faced by the tenants on a daily basis.
• Schedule all housekeeping requirements.
• Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.

Requirements

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.

• Advanced troubleshooting and multi-tasking skills.
• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Excellent communication skills, with a high proficiency in English.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance