Pre-Sales and Technical Support Engineer UK, Aritech

Overview

Provide pre‑sales, technical design and support for Aritech security solutions in the UK.

Key Responsibilities

• tech support
• after-sales support
• solution design
• documentation
• technical training
• pre-sales presentation

Tasks

-Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost-effective solutions. -Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products. -Provide telephone and email technical support. -Provide and coordinate after-sales technical support to Business Partners & end users. -Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc. -Recommend, design, and quote Aritech security solutions that meet/exceed customer needs. -Organize and conduct customer technical training jointly with the commercial team. -Maintenance and updates of customer pricelists. -Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements. -Distribution of marketing and communications announcements relating to new products and product updates. -Deliver product overviews and lead pre-sales presentations to clients & consultants. -Liaise closely with sales team & product management, to develop region-specific solutions.

Requirements

• 5+ years
• security
• engineering degree
• technical design
• office suite
• customer focus

What You Bring

Currently we are looking for an experienced and highly motivated Pre-Sales & Technical Support Engineer for our UK market, to provide technical and design support and proposal development for our Security brand, Aritech. The person/role is essential to the success of the sales growth of the region and overall satisfaction of our customers. -Good understanding of technical and commercial “interface” of the role. -Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job. -Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications. -Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint. -Excellent presentation and communication skills. -Ability to work within a team environment. -Customer and service approach, positive and creative, ability to understand and analyze customer´s needs. -Degree in Engineering, most preferably in one of the following disciplines: Electronics/Electrical/Electro-Mechanical. Other technical education with relevant technical job experience will also be considered.

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Benefits

-A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications -A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy.

About Kidde Global Solutions

-Headquartered in Palm Beach Gardens, FL, it weaves together storied brands—Kidde, Edwards, GST, Badger, Gloria, Aritech—each bringing decades of fire-safety legacy. -Operating across the residential, commercial and industrial sectors, it tailors systems from single-home smoke alarms to integrated fire networks in complex structures. -Its financial backbone stems from a private-equity foundation; Lone Star’s investment enables nimble innovation and targeted growth. -Typical projects range from outfitting high-rise residential towers with smart alarm systems to deploying life-safety networks in hospitals and data centers. -It blends centuries of heritage with modern engineering—coalescing legacy brand expertise into a unified global safety powerhouse.

Sector Specialisms