Emergency Home Responder

Overview

Deliver emergency home response and support to vulnerable customers in Gloucestershire.

Key Responsibilities

• contact centre
• out‑of‑hours
• device supply
• installation
• maintenance

Tasks

-Out-of-hours contact centre for housing providers and local authorities -The supply, installation and maintenance of personal alarms and advanced telecare devices

Requirements

• communication
• calm
• driving licence
• gloucestershire

What You Bring

-Strong communication and interpersonal skills -The ability to deal with emergencies in a calm and controlled manner -A full UK driving licence and own car is essential -It is essential that you reside in the Gloucestershire area to apply for this role.

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Benefits

-24-hr response service for emergency calls from building elevators. -Emergency home response -Mileage allowance of £0.45 per mile -Preferred working patterns will be discussed at interview to support a healthy work-life balance. -Flexible permanent working patterns. 7 shifts on call followed by either 7 shifts or 14 shifts rest period. -24-hour telecare monitoring and response service to individuals at home -A daily standby payment of £26.22 when on shift with an additional call out payment of £18.90 per hour for the first 90 minutes, then £12.97 per hour should the callout exceed 90 minutes. -To be flexible and a committed team player

About Progress Housing Group

-Established with a strong commitment to building and managing quality homes across the UK. -Focuses on providing affordable housing options to meet the diverse needs of communities. -Handles a wide range of property management services, from maintenance to new development. -Specializes in creating residential spaces that support both individual and family well-being. -Engaged in large-scale projects for new home developments, regeneration of neighborhoods, and support services. -Known for a customer-first approach, ensuring that homes are not just structures but supportive spaces for tenants. -Works on long-term sustainability, ensuring that each development adapts to modern living standards. -Proudly offers integrated housing solutions including care and support services for vulnerable people. -Has been a trusted partner in numerous government-backed housing initiatives aimed at tackling housing shortages.

Sector Specialisms

Interview Process

-initial phone conversation with manager to discuss the position and expectations -scheduled interview during the week commencing 1st december 2025