Customer Service Representative

Overview

Assist customers, process orders, and support sales for electrical wiring products.

Key Responsibilities

• order processing
• order tracking
• expedite delivery
• customer communication
• product training
• pricing support

Tasks

-Fosters open communication internally and externally and champions creative change to improve processing and service levels. -Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing. -Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed. -Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required. -Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. -Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.

Requirements

• microsoft suite
• associates degree
• customer service
• teamwork
• organizational
• 2 years

What You Bring

-Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must. -Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. -Minimum of 2 years experience in customer service or inside sales in a service/manufacturing environment. -Strong computer skills, proficient with Microsoft Suite and e-mail. Ability to use internet and web-based resources efficiently and effectively. -Associates degree or equivalent education and experience. -Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.

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About Legrand, North America

-Headquartered in West Hartford on a historic pre‑1929 Wiremold campus, now a LEED‑certified innovation center. -Anchored in electrical wiring, lighting control, AV integration and smart home systems. -Delivers signature projects ranging from commercial buildings and industrial sites to residential complexes and data centers. -Grew through strategic acquisitions—brands like Middle Atlantic, Raritan, Vantage and C2G bolster its digital/building tech portfolio. -Supports cutting‑edge data center infrastructure, with digital and energy‑efficient offerings driving growth in that market.

Sector Specialisms