Airport Ambassador (Bozeman, MT)

Overview

Greet and escort arriving guests from airport to One&Only Moonlight Basin.

Key Responsibilities

• guest greeting
• transport coordination
• system updates
• guest communication
• safety compliance
• issue reporting

Tasks

-Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin -Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements -Follow Lost & Found Policies and Procedures -Verify transportation arrangements prior to guest arrival and resolve any discrepancies -Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures -Follow LQA & Fobes Standards related to Front Office operations -Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. -Coordinate with drivers to ensure timely pickup and seamless transportation to the resort -Ensure Joy and ultra-luxury standards established by the resort -Ensure compliance with all policies, standards, and procedures -Address guest concerns confidently and follow up appropriately -Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with -Analyze information to solve problems effectively -Strictly adhere to PPE requirements and safety/hygiene measures -Attend training with punctuality and contribute to a positive work environment -Maintain detailed knowledge of resort facilities, services, and current programming -Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments -Assist with guests needs ensuring a seamless transition from arrival to resort transportation -Maintain fluent communication with all departments -Assist guests with introduction to transportation drivers, who will assist with luggage -Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation -Document and report any service issues or guest feedback -Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels) -Lifting and carrying of loads weighing up to 50 pounds -Maintain workspace cleanliness and disinfection -Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey -Anticipate guest needs and proactively offer assistance with special requests -Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions -Follow grooming standards established by the resort

Requirements

• alice
• opera
• ms office
• call center
• customer service
• leadership

What You Bring

-Leadership skills with problem-solving ability -Outstanding communication and interpersonal skills -English spoken -Ability to work under pressure -Communication skills -Experience and Customer Service -Use of ALICE and OPERA -Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods -Proficient in MS Office and call center equipment/software programs -Frequent bending, twisting, stooping, reaching, and pulling -Excellent organizational skills -Maintain knowledge of transportation schedules, routes, and estimated travel times -Reliable and result driven

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Benefits

-14 nights per year at $100/night* at Kerzner Properties worldwide -Complimentary meal per shift -Full-Time Year-Round Benefits -Discounts at F&B outlets on property -Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership -Health Savings Account with $50 employer contribution per pay period* -Medical insurance - 80% of premium paid by employer* -Dental, vision & life insurance - 100% of premium paid by employer* -8 paid holidays* -5 weeks of PTO (Paid Time Off)* -Complimentary transportation to/from resort -Uniform provided & complimentary laundering -Subsidized housing based on availability

About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

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