Construction & Warranty Coordinator

Description

• Establish and maintain relationships by working closely with many external vendors and various internal departments as the liaison;
• Log all issues pertaining to residence in construction/service program (BuildPro);
• Organize & coordinate necessary paperwork for suppliers & sub-trades including creating material lists, reviewing orders from suppliers, issuing purchase orders and change orders;
• Track budgets, prepare and maintain logs, acquire additional documentation (i.e. engineering reports) and generate written correspondence to the home owners;
• Prepare, print and monitor trends and gaps utilizing reports to address ongoing issues or concerns with the Construction and Warranty teams;
• You may need to help out with other fun and exciting projects as required.
• Assist to identify and resolve all issues in normal operations and manage communication for all schedule disruption, provide reporting and metrics as required;
• Coordinate and schedule repairs and warranty work, issuing purchase orders for the work when required and as needed;
• Coordinate meetings with service and construction managers to review and update to-do list.
• Set follow ups with trades and team to ensure work is complete; and
• Track data and warranty requests in CRM (BuildPro) and JDE Homebuilder;
• Assist site staff in organizing work related to construction of home;
• You are responsible for scheduling and coordinating the construction on the applicable stages of home construction. Including preparing and maintaining construction schedules and evaluating any issues with progress;
• Communicate with Construction Manager and/or Leadership regarding concerns about construction progress, be proactive with finding solutions;
• Respond to inquiries from sales staff regarding project status and schedule;
• Act as a liaison between the home owner, the warranty team and trades to resolve service calls;
• Communicate and coordinate construction seasonal items to home owners;
• Act as the main point of contact for home owners to connect with regarding warranty assistance and requests by phone, email and in person (occasionally);

Requirements

• Advanced knowledge of the construction build process and local building code requirements.
• Post-Secondary education in Construction Management or similar designation from a recognized institute.
• Strong computer application skills with proven proficiency in MS Office. Experience with JDE Home Builder/Hyphen would be considered an Asset.
• 3+ years of experience in a coordinator position with a focus on construction. Experience with a residential home building would be considered and asset.
• We expect you to be proactive and have creative problem solving skills.
• You are strong at building relationships and are able to work closely as the liaison with many external vendors, sub-contractors and various internal departments;
• Strong verbal and written business communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance