Operations Specialist

Overview

Manage service delivery, billing, and customer communication for fire protection services.

Key Responsibilities

• billing investigation
• service delivery
• customer communication
• contract review
• billing matching
• month-end billing

Tasks

-Investigate scope of work performed with billing discrepancies -Manage and oversee the service delivery for specific product lines -Communicate with customers on daily basis with invoice changes -Review scope of work and service contracts to ensure accuracy -Match billing with contract quotes and be able to notice even the smallest differences -Maintain focus on executing end of month billing cycle

Requirements

• college degree
• 2 years
• service experience
• scheduling
• deadlines
• pressure

What You Bring

-Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive -Prior experience in a service business or scheduling position -Ability to work under pressure and meet deadlines

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Benefits

-Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. -Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. -Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. -Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. -Tools for Success: Access to leading-edge web-based productivity tools. -Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. -Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills -Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. -Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

About Encore Fire Protection

-Began with a vision to enhance fire safety through reliable and innovative solutions. -Provides top-notch fire protection systems, including installation, inspection, and maintenance. -Delivers fire protection to a broad range of industries with years of experience in diverse sectors. -Works with clients in both commercial and industrial sectors, ensuring safety through tailored fire suppression systems. -Known for offering timely and effective fire protection solutions for new constructions and existing facilities. -Committed to quality, offering cutting-edge technologies and a customer-first approach. -Known for large-scale installations in commercial buildings, factories, and warehouses, ensuring safety and compliance. -Dedicated to continuous improvement and able to adapt to evolving industry needs.

Sector Specialisms