Front Desk Agent/Guest Services | Newark UD Courtyard

Overview

Guest Service Rep greets guests, manages check‑in/out, handles requests and payments.

Key Responsibilities

• room assignments
• daily reports
• cash management
• guest requests
• check‑in
• check‑out

Tasks

-Managing room assignments, availability, and group activities -Generating and distributing daily reports -Balancing your cash bank and keeping it secure -Handling guest requests, complaints, and special needs with confidence and care -Following all policies for payment, credit, and cash handling -Warmly welcoming and checking in guests according to Marriott standards -Communicating effectively with all departments to ensure a seamless guest experience -Stay calm under pressure and keep a positive attitude -Answering calls with professionalism (within 3 rings!) -Processing accurate check-outs and payments

Requirements

• communication
• reliability
• detail‑oriented
• tech‑savvy
• hotel systems

What You Bring

-Have strong communication skills and a friendly, professional demeanor -Be reliable, detail-oriented, and eager to help -Be tech-savvy and quick to learn hotel systems

People Also Searched For

Benefits

-Referral bonus program -401(k) with company match -Hotel & travel discounts -Employee assistance program -Flexible scheduling -Health, dental, vision, and life insurance -Paid time off

About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

Sector Specialisms