Service Administrator

Overview

Admin support for waste ops: data entry, customer liaison, invoice & collection issue handling.

Key Responsibilities

• invoice queries
• data entry
• ticket management
• spreadsheet tracking
• route compliance
• helpdesk management

Tasks

-To minimise the number of invoice queries and investigate any credit requests made by customers -To ensure all data input is accurate and completed in a timely manner -To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date -To ensure that all IT systems are effectively utilised and all data input is accurately recorded -To record all gains and losses on the depot progress spreadsheet -To ensure all routes are in order and report non compliance by drivers to the Service Administrator -To resolve all customer missed collection queries in a timely manner -To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day -To ensure your e mails are managed, dealt with and filed away in a timely manner -To ensure all end of the week checks are completed prior to the monthly invoice run -To liaise with operational personnel and ensure all systems are updated -To update reception with any relevant service issues i.e. vehicle breakdowns -To resolve all customer invoice queries in a timely manner -To develop positive relationships with Customers -Ensure Helpdesks are clear or in progress at the end of each day -To effectively manage the administration activities of the department -To keep key accounts updated with service issues for their specific customers

Requirements

• initiative
• administration
• microsoft
• communication
• resilience
• customer service

What You Bring

-Able to work on own initiative -Good administration skills -Competent in the use of Microsoft Applications -Good level of written and oral communication -Tenacious and Resilient -Excellent Customer Services

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About Beauparc

-Founded in Ireland, Beauparc has steadily built a reputation for delivering high-quality construction projects. -With a focus on both large-scale infrastructure and specialized civil engineering solutions, Beauparc has worked on projects across multiple sectors. -The company's track record includes notable residential, commercial, and public infrastructure projects, with a strong presence in urban development. -Beauparc continues to push boundaries in construction, blending innovation with reliable, on-time project delivery. -Beauparc’s expertise in both large-scale and niche civil engineering makes it a preferred partner for complex projects.

Sector Specialisms