Service Design & Transition Analyst

Overview

Ensures new/changed IT services transition smoothly from development to production.

Key Responsibilities

• service transition
• team enablement
• knowledge transfer
• service acceptance
• readiness
• documentation

Tasks

-Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. -Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. -Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. -Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.

Requirements

• itil
• teamwork
• communication
• process design
• service design
• service transition

What You Bring

-ITIL awareness, preferably supported by ITIL certifications -Ability to work well both within a team and individually -Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders -Innovative and positive team player with excellent communication and service skills -Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions -Experience of Service Design and Service Transition / Service introduction

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Benefits

-Excellent pension scheme (company contribution of up to 12%) -Employee Assistance Programme -Competitive salary and annual company bonus -Staff Discount -Exceptional Reward and Recognition events -25 days holiday + bank holidays with the option to buy additional days (pro-rata)

About Howdens

-Designs, manufactures, and stocks kitchen cabinets, joinery items, flooring, appliances, and hardware from UK sites for in-stock reliability. -Supports professional builders with locally empowered service across the UK and Europe. -Typical projects include full kitchen fits for homeowners and supplying cabinetry and hardware for builders and developers. -Expanded by launching 11 new kitchen ranges and increasing in-house production of fronts and panels in 2024. -Distinctive for its trade-only, in-stock model and large-scale manufacturing of components in Yorkshire and Cheshire. -Lamona, an integrated kitchen appliance brand launched in 2007, marks expansion into appliances. -Holds a Royal Warrant as supplier of fitted kitchens to the Queen since 2015, highlighting its reputation for quality.

Sector Specialisms