Service Ambassador

Overview

Manage and coordinate workplace services, community engagement, and facilities on office floors

Key Responsibilities

• community engagement
• clean desk
• meeting rooms
• inventory management
• helpdesk coordination
• event planning

Tasks

-Build a greater sense of community and stakeholder engagement; -Build a sense of community and purpose; plans events and activities to bring everybody together; -Make changes to cleaning schedule / routine to address repeated issues / areas; -Make sure items are clearly labelled and place in lost and found; -Manage floor filing and locker space for individuals and departments; -Reset desks and conference room set-ups to make sure they are “set”; -Tailor tea point experiences to audiences where appropriate as directed by the client; -Monitor temperature, and report through the correct processes; and Control blind dressing. -Continually audits cleanliness of floor and add addresses issues immediately; -Inform & suggest best available options to the people in respective center & in events and guide them to the -Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage; -Conducts observational studies and issues surveys; -Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and -Observe health and safety guidelines at all times, ensuring use of safety signs and barriers; -Assisting professionals with a right sized meeting room depending on room size and number of people. -Assist individuals to find a work station; -Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc.) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation); -is responsible for providing customer service & assisting people. -Make decisions, guide behaviour, pilot adjustments and escalate issues; and -Facilitate unassigned seating, ensure its effectiveness and allow for long term success; -Potentially provide ‘concierge’ services above and beyond the normal course of duty. -Issue monthly summary of utilization, feedback and events; -Manage meeting room conflicts and enforces or encourages meeting room etiquette; -Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time; -It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, -Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.); -Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners; -Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes; -Proactively address items left in communal space/pantry/mud-room and tidies up; -Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and -Submit helpdesk ticket for issues identified and updates signage; -Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve -Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint. -Call out repeat issues and works with helpdesk to address with long term solution; -Organise events; -Proactively punch-lists floor on regular basis to identify further issues; -Remove any personal belongings left overnight and not cleared by cleaning Personnel; -Act as owner of the space across all stakeholder groups; -He/she is a primary point of contact for people who are seeking information, service, & assistance. The -Act as an owner of the space across all services provided; -Be personable and get to know the residents of the floor and maintain an open dialogue; -Collect feedback from the employees. -Loop into all helpdesk tickets originating from residents on floor; -Actively manage list of outstanding tickets not resolved same day; -Look out for tailgaters or anything suspicious; -Check floor TVs and way finding screens to ensure they are functional; -Keep a log of initiatives – provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and -Conduct morning floor checks.

Requirements

• decision making
• escalation
• personable
• tech equipment

What You Bring

-Be empowered to make decisions, guide behaviour, and escalate issues; -Be personable and get to know individuals. -Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required;

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms