Service Administrator

Overview

Assist service dept with customer support, work orders, scheduling, warranty, shop oversight

Key Responsibilities

• phone support
• work orders
• scheduling
• shop supervision
• warranty claims
• repair quotes

Tasks

-Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine. -Assists in opening and closing of work orders to ensure timely closing to meet company goals. -Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting. -Supervises all shop activities when Service Manager is away from Branch. -Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment. -All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work. -Assists in processing warranty claims. -Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor. -Assists in establishing or adjusting work procedures to meet schedules and deadlines.

Requirements

• computer skills
• problem solving
• customer service
• high school
• 2-year degree
• driver's license

What You Bring

-Administrative Support experience -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. -Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. -Ability to write reports, business correspondence, and procedure manuals. -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. -Computer skills need to be broad based. -Strong problem solving skills -Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. -Customer Service Experience -Ability to apply concepts of basic mathematics, statistics, and geometry. -High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician. -Organization and communication skills must be highly developed. -A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred. -Valid Drivers License -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

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About Dobbs Equipment, Llc

-Founded with a mission to provide high-quality heavy equipment for large-scale projects. -Known for offering a diverse range of machinery and equipment for construction, mining, and industrial sectors. -Has built a solid reputation as a trusted partner for infrastructure and transport projects. -Specializes in providing tailored solutions to meet the unique needs of heavy civil and industrial clients. -Collaborates with key players in various sectors, including government and large enterprises. -Offers innovative equipment options, ensuring maximum efficiency and productivity on job sites. -Continues to expand its footprint with a focus on meeting the evolving demands of the industry.

Sector Specialisms