Contracts Administrator

Overview

Administers contracts, billing, and customer service for energy utilities.

Key Responsibilities

• direct debit
• meter reads
• ticketing system
• worldpay
• credit management
• data cleansing

Tasks

-Daily management of Direct Debit requests including issuing of Direct Debit mandates. -On board new credit billing sites, Monitor meter reads and escalate any anomalies, Import and export reads -Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations. -Issuing of final, monthly and Quarterly credit and credit billing reminders for assigned contracts ensuring the correct business processes are followed at all times. -Deal with all general enquiries from Client and customers through our online ticketing systems. -Processing bill payments via WorldPay. -Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, web chat and email within agreed SLA’s. -Ensuring that the company credit management system is updated with all communication and is the single source of information. -Issue letters in large volumes regarding general business updates to residents. -Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations. -Administration tasks in relation to new and existing customer account requests including issue of welcome packs and replacement of prepayment cards. -Assisting teams within the M&B Department as and when required. -Arranging payment plans -Monthly Client calls -Provide help and support to our vulnerable customers in line with company policy and procedures. -Issue monthly & quarterly bills -Dealing with customer dissatisfaction / complaints with a Right First-Time approach. -Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers.

Requirements

• uk residency
• legal work

What You Bring

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

People Also Searched For

Benefits

-Non-contributory death-in-service insurance -25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service -Competitive Salary (dependent upon experience) -Enhanced Debt collection -EAP scheme -Flexible working hours -Contributory Company Pension Scheme -Free Onsite gym

About Vital Energi Utilities Limited

-Pioneered major heat networks—linking tens of thousands of homes and iconic sites like Battersea Power Station and Leeds city networks. -Delivers full-lifecycle solutions: concept and design, civil installation of multi-utility grids, bespoke metering and billing systems, plus ongoing operation. -Achieved Multi-Utility Recognition Status, enabling coordinated deployment of water, gas, electricity, and heat infrastructure under one roof. -Recognised with top industry awards and ISO certifications (ISO 45001, 50001, 27001), it balances innovation with rigorous standards.

Sector Specialisms