Assistant Account Manager

Overview

Supervises parking staff, handles ops, customer service, and admin tasks.

Key Responsibilities

• fleet maintenance
• schedule review
• payroll processing
• cash handling
• compliance monitoring
• team supervision

Tasks

-Act as liaison between customers, staff, and management. -Prepare reports, surveys and conduct special projects as needed. -Ensure compliance of company and client policies and procedures. -Provide continuous customer service training for all Propark employees at assigned location. -Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis. -Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations. -Assist in shuttle fleet upkeep, preventative maintenance and repairs. -Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. -Assist in reconciliation of time cards and submission of payroll for Propark staff. -May be asked to fill in for Account Manager in his/her absence or on second shift/weekends. -Patrol and monitor safety and cleanliness of parking garage and facility. -May be asked to fill in for front line associates during their absences. -Assist office manager with administrative duties. -Act as point of contact for damage claims and ensure each incident is dealt with completely. -Handle customer complaints and day-to-day operational issues. -This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett. -Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. -Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.

Requirements

• scheduling
• payroll
• bachelor’s
• supervisory
• management
• communication

What You Bring

-Some experience with scheduling and payroll is a plus -Bachelor’s degree with a concentration in business is helpful but not required. -Progressive supervisory experience with front-line team oversight -You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. -You have impeccable conversational and written communication skills.

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Benefits

-(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! -** Free parking while working at your assigned Propark location(s). -The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* -Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. -You have a flexible schedule meaning that the position may require working weekends and holidays. -Free Parking!** -(FT Employees) Paid vacation and an extra day-off on your birthday!! -Flexible scheduling; paid Holidays and Wellness. -Wellness is provided according to city or state mandates

About Propark Mobility

-A pioneer in the parking and mobility services sector. -Delivers cutting-edge solutions including parking management, valet services, and electric vehicle charging stations. -Serves various industries such as airports, hotels, residential buildings, and municipalities. -Focuses on sustainability and customer experience by offering tech-enabled services like mobile app parking and automated systems. -A leader in integrating electric vehicle infrastructure into its services. -Operates across numerous major cities, offering both short-term and long-term parking solutions. -Tailors parking operations to suit the unique needs of each client. -Adopts innovative technologies to stand out in a rapidly changing industry.

Sector Specialisms