Neighbourhood Housing Officer x12

Overview

Deliver high‑quality housing management, inspections, and community support in local neighborhoods.

Key Responsibilities

• inspections
• risk management
• action plans
• stakeholder partnerships
• complaint handling
• safeguarding

Tasks

Due to growth, we are currently recruiting 12 new Neighbourhood Housing Officers to join us on a permanent basis! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. -Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. -Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live. -Ensure all services are delivered in a tailored manner taking into account our customers diverse needs. -Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled. -Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers -Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals. -Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . -Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches. -Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. -Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date. -Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives -Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas. -Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.

Requirements

• microsoft
• data analysis
• project management
• customer service
• dbs check
• stakeholder management

What You Bring

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks -Experience of dealing with customers face to face in a housing related role -Flexible and adaptable approach to a changing and varied workload -Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. -Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages. -Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities. -Applicants must have the right to work in the UK, we are not able to provide visa sponsorship. -Ability to prioritise, manage your own workload and to meet deadlines -Knowledge of dealing with anti-social behavior complaints -Self-motivated, driven and skilled at taking ownership -Excellent organisation, project management and time management skills

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Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. -Spend 80% of your time out in our neighbourhoods. -Local gym membership discounts. -Option to buy and sell annual leave -Cycle to work scheme -A team of trained Mental Health First Aiders who are available for colleagues to contact for support -28 days annual leave that increases with service plus bank holidays -£1,000 Essential car user allowance plus mileage -Salary of £32,507 up to £36,229 per year dependant on experience -Corporate health scheme membership -Training, development, and qualification opportunities -Social Housing Pension Scheme with up to 10% employer contribution -Access to an Employee Assistance Programme -Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)

About Incommunities

-Founded with the aim to provide affordable housing solutions across the UK. -Delivers a wide range of social housing services to local communities. -Specializes in managing and maintaining properties, with a strong focus on quality and sustainability. -Supports local neighborhoods through community engagement and partnership programs. -Provides additional services, including repairs, maintenance, and tenancy support. -Works closely with local authorities and other stakeholders to address housing needs. -Notable for its commitment to improving housing standards and tenant satisfaction.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered; candidates must already have the right to work in the uk.

Security Clearance

-a basic dbs (disclosure and barring service) check is required as part of the pre‑employment process.