Electrical Dispatcher

Overview

Dispatches and schedules HVAC technicians, managing routes, communication, and customer service.

Key Responsibilities

• route management
• schedule coordination
• workload forecast
• parts updates
• technician communication
• problem resolution

Tasks

-Problem Resolution - Anticipate and resolve any challenges that may arise with routes, technician availability, or customer requirements, ensuring smooth operations. -Customer Requests - Respond to customer inquiries and special requests related to technicians' jobs, providing updates as needed. -Coordinate Technicians’ Schedules - Work closely with the Service Manager to build a seamless operation by coordinating transportation movements and maintaining up-to-date schedules for technicians. -Forecasting & Follow-up - Forecast workload for 2-3 days in advance, follow up on pending/recommended work, and ensure technicians are prepared for upcoming tasks. -Daily Interaction with Technicians - Communicate with technicians daily to anticipate issues with routes, parts, or scheduling and make quick decisions to resolve problems. -Maintain Schedules - Track and manage technicians’ vacation, sick, and weekend schedules to ensure proper staffing at all times. -Track Technician Start/Departure Times - Monitor and adjust technician schedules throughout the day, ensuring efficient time management and job completion. -Route Management - Maintain a matrix of technicians’ routes, start locations, specialties, and tools to ensure that the right technician is assigned to the right call. -Parts & Status Updates - Contact customers regarding pending parts and provide updates on the status of parts for ongoing jobs.

Requirements

• team player
• dispatch experience
• organizational
• service titan
• problem solving
• communication

What You Bring

-Team-Oriented - A strong team player with the ability to collaborate and maintain smooth operations across all levels. -Experience - Previous dispatch, scheduling, or operations experience is a plus. -Organizational Skills - Strong attention to detail and ability to manage multiple tasks and schedules efficiently. -Tech Savvy - Comfortable using scheduling or dispatch software, such as Service Titan or similar systems. -Problem Solving - Ability to anticipate problems and make sound decisions quickly. -Communication Skills - Excellent communication skills to interact with technicians, customers, and the Service Manager effectively. -Availability - Must be available Monday through Friday, 730 AM to 400 PM.

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Benefits

-Disability & Term Life Insurance - Financial security for you and your loved ones. -Medical, Prescription, Dental, and Vision Insurance - Comprehensive coverage with minimal out-of-pocket expenses. -Matching 401(K) Benefits - Competitive retirement savings plan to help secure your future. -Paid Holidays & PTO - Paid time off for holidays and generous paid time off for work-life balance. -Ongoing Training & Development - Opportunities for continuous growth and skill enhancement.

About Bruni & Campisi, Inc.

-It expanded steadily across Westchester, Fairfield, Putnam and Rockland counties, broadening into cooling, electrical and generator services. -They handle everything from emergency HVAC repairs to whole‑home generator installs. -Known for same‑day response, they serve both homeowners and light commercial clients throughout the tri‑state region. -Their typical projects include ductless AC, geothermal systems, sewer‑line camera inspections, tankless water heaters, and backup generators. -In 2024 they merged with Call The Bee, enhancing capacity and coverage while preserving trusted local staff and service quality.

Sector Specialisms

Security Clearance

-pre‑employment background check and drug test may be required.