Technical Support Analyst, Visual Lease

Overview

Provide technical support and troubleshoot issues for Visual Lease SaaS customers.

Key Responsibilities

• case management
• troubleshooting
• crm maintenance
• sla monitoring
• enhancement requests
• feature updates

Tasks

-Collect enhancement requests and provide feedback to the proper departments. -Communicate through various channels such as email, phone and virtual calls. -Manage your case workload daily to ensure proper and timely communication with all clients. -Adhere to all published processes and procedures. -Take ownership of all customer inquiries related to how-to’s and technical issues or problems. -Build strong relationships with customers through timely communication and accurate issue resolution. -Meet or exceed SLA while providing the highest quality of service. -Troubleshoot issues reported by customers to determine pervasiveness and severity. -Collaborate cross functionally with other department representatives to ensure the best quality service to our customers. -Be the “voice of the customer” when working cross functionally. -Leverage internal resources to provide accurate responses to customers as quickly as possible. -Maintain customer case data integrity within our CRM (Salesforce). -Stay up to date on all new features and existing issues.

Requirements

• sql
• database
• saas
• windows
• bachelor's
• customer service

What You Bring

-6+ months of SQL experience (academic or professional) -Willingness for occasional after-hours support -Driven and independent learner with the ability to grasp new concepts quickly. -Ability to organize and manage multiple and competing priorities. -Knowledge of commercial real estate industry -Demonstrated professional, positive, and nurturing attitude with all clients. -The willingness to work a modified schedule performing after-hours and on-call work as necessary. -Strong sense of urgency and responsiveness. -Bachelor’s degree required from an accredited, not-for-profit University or College. -A track record of commitment to prior employers. -Experience with database and web-based software -Self-motivated with a demonstrated ability to take initiative. -Excellent written and verbal communication skills. -1+ year related experience interacting directly with customers and resolving customer concerns or challenges. -Ability to troubleshoot Windows applications and understand SaaS models

People Also Searched For

Benefits

-401(K) retirement plan with matching contributions -Life, legal, and supplementary insurance -Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups -Virtual and in person mental health counseling services for individuals and family -Commuter and parking benefits -Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks -Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug -Paid time off -Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent) -Employee stock purchase plan

About Costar Group

-Offers comprehensive data on properties, tenants, leases, and market conditions globally. -Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals. -Its旗舰平台, CoStar, provides unmatched property data, news, and analytics. -Platforms used by real estate professionals, from brokers to investors to property managers. -Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com. -Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.

Sector Specialisms

Visa Sponsorship

-visa sponsorship is not available for this position.