WHI - ADMIN - OPERATIONAL PERFORMANCE COACH

Overview

Coach employees using data to improve performance and customer experience.

Key Responsibilities

• servicetitan
• power bi
• data analysis
• performance coaching
• goal setting
• feedback

Tasks

-Track improvement over time and celebrate measurable results. -Use every available insight from KPIs and performance trends to customer experience metrics to help team members reach their full potential. -Build an environment where humility and ambition work together and feedback feels like investment, not criticism. -Help leaders use data to tell a story that celebrates progress and reveals opportunity. -Reinforce a rhythm of performance with regular check-ins, feedback, and recognition that drives growth. -Serve as a trusted connector between company strategy and daily execution. -Combine quantitative and qualitative insights to understand what drives performance. -Use ServiceTitan, Power BI, and other systems to identify performance opportunities and guide improvement. -Partner with Learning and Development to provide training that builds skills and confidence. -Partner with senior leaders to reinforce accountability while maintaining empathy and respect. -Help team members set personal and professional goals that connect to company success. -Align coaching methods and expectations across departments for consistency and fairness. -Coach team members across all departments using real performance data, customer feedback, and job-specific knowledge.

Requirements

• servicetitan
• power bi
• 5+ years
• leadership
• data analysis
• communication

What You Bring

-Proficiency in ServiceTitan, Power BI, or similar systems. -Minimum five years of experience in residential home services operations, leadership, or performance management (HVAC, plumbing, electrical, or related). -Excellent communicator who builds trust and accountability. -Skilled at interpreting data and using it to drive behavior change and performance improvement. -The 7 STAR Customer Experience is delivered with consistency across every department.

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Benefits

-401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income. -Flexible spending account. -Vision insurance coverage. -Employee Assistance Program for support when needed. -Paths for cross-training and career advancement. -Medical insurance with three plan choices, including Health Savings Account options. -Paid vacation and PTO that accrues from day one. -Access to apprenticeship training programs. -Dental insurance with two plan choices. -A welcoming, family-oriented work environment that supports work/life balance. -Tuition reimbursement. -Scholarship opportunities for you and your family.

About Woodfin - Your Home Team

-Typical projects include heat pump installs, sewer-line repair, EV chargers, backup generators, and AC systems. -Built an in-house training center to support technical growth and complex installations. -Certified in air-duct cleaning (NADCA) and licensed for fuel delivery, serving HVAC, plumbing, electrical, and fuel niches. -Unusual standouts: pressure washing, holiday lighting, EV charging stations, and emergency 24/7 live support.

Sector Specialisms