Dispatch Coordinator

Overview

Coordinate dispatch, scheduling, purchasing, and customer communication for service ops.

Key Responsibilities

• call handling
• scheduling
• dispatch
• fieldpoint
• service management
• procurement

Tasks

-Be the first line of communication for the Service Department as it relates to inbound/outbound calls -Ensure timely scheduling based on both customer and technician availability. -Serve as additional back up to the other members of the Customer Experience team as needed. -Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met. -Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently. -Manage and support customer relationships on behalf of the business to deliver high levels of service and retain key partnerships for the long term. -Utilization of the Microsoft Office Suite as an effective tool. -Entering in new Service Calls into Service Management system. -Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery. -Focus on delivering precise and correct information to customers. -Coordinate the purchasing of any materials needed based on the requirements of the work to be performed.

Requirements

• 3+ years
• scheduling
• master communicator
• teamwork
• organized
• professionalism

What You Bring

-Candidate will have minimum experience of 3 years scheduling/dispatching experience. -Be a master communicator. -Ability to work in and contribute to a collaborative team environment. -Be well organized in your approach to both day to day and longer-term work duties. -Exhibit sound judgement related to customer communication, management, and team operations. -Maintains a professional demeanor and always interacts professionally in all methods of contact.

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About Comfort Systems Usa

-specializes in designing, installing, and servicing heating, ventilation, air conditioning, and plumbing systems. -has a nationwide presence and handles complex, large-scale projects. -undertakes projects ranging from commercial office buildings to industrial facilities and residential developments. -operates across diverse sectors including healthcare, education, retail, and government. -renowned for its innovative approach to solving mechanical system challenges. -services are essential in creating comfortable, energy-efficient environments in various settings. -focuses on sustainability and energy efficiency, continuing to grow its portfolio of cutting-edge solutions.

Sector Specialisms