HVAC Service Manager

Overview

Manage HVAC service team, scheduling & customer relations on Gold Coast.

Key Responsibilities

• team scheduling
• operational reporting
• process management
• client relations
• team leadership
• service delivery

Tasks

Reporting to the Account Manager, the Service Manager is responsible for managing the day-to-day operations of a team of Team Leaders, Technicians and Subcontractors with support from Administration and Service Coordinating teams. The Service Manager will play a pivotal role managing a key account customer focusing and oversee the planning, rostering and job scheduling to ensure that services are delivered to the client efficiently and in line with legislative and client contractual requirements. The roles success is measured on how quickly we can resolve the customer needs and close of the business platforms within the contract time frame . -Ensure Technician productivity and efficiency is maximized through effective planning and scheduling of the team. -To effectively manage administrative requirements including operational reports. -Champion all operational business processes that affect direct reports (Service Coordinators, Team Leaders, and Technicians). -Develop long standing relationships with your customers and team members.

Requirements

• ms office
• customer service
• hvac
• service manager
• fast‑paced
• kpi management

What You Bring

As part of our continued growth and focus on delivering quality service to our customers, we have an exciting opportunity for either an experienced HVAC Service Manager to join our Gold Coast team or someone looking to progress their career to next phase. This is an excellent opportunity for experienced Service Manager to join a well-regarded, enthusiastic and growing organisation. Precise Air is known as the fresh thinking alternative in HVAC, Fire, Building Performance Optimisation and building management technology. -Strong MS Office and ability to manage operational reports. -Proven ability to deliver exceptional customer service. -Work efficiently in a fast-paced environment and ability to manage high volume, KPI driven customers. -HVAC Industry or similar.

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Benefits

-Career progression opportunities within the National group -Mobile phone and equipment. -Competitive salary package + Super + Car Allowance. -Interesting and challenging work with full management support. -Training and ongoing development.

About Precise Air Group

-Founded with a clear vision to provide quality mechanical and electrical services. -A leading provider of HVAC, building services, and energy solutions. -Expertise in diverse sectors including commercial, industrial, and residential projects. -Dedicated to delivering tailored solutions for complex systems and environments. -Notable for its ability to handle high-profile and large-scale projects with precision. -Serves clients across multiple industries, including healthcare, education, and government. -Known for a high standard of service delivery and attention to detail in every project.

Sector Specialisms