Service Desk Analyst

Overview

First‑line IT support, handling tickets, hardware/software issues on rotating shifts.

Key Responsibilities

• desk support
• escalation
• ticketing
• mfa support
• tech rollout

Tasks

-Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line -Escalating any unfixable issues to 2nd and 3rd line support -Taking inbound IT support requests and logging on ServiceNow ticketing system -Assisting users with multi factor authentication issues -Assisting users when new technology is rolled out

Requirements

• active directory
• service desk
• it skills
• customer service
• english
• multitasking

What You Bring

-Password resets using Active Directory (AD) -Previous experience in a service desk environment -Enjoys learning and adopting new technologies -Strong written and spoken English -Organisational skills and ability to multitask when there are conflicting priorities -Excellent IT skills -Strong customer service skills/ experience -Experience using Active Directory for password resets etc

People Also Searched For

Benefits

-Occupational health service -Cycle to work scheme -Discounts with over 800 popular retailers -7am – 3pm (week 1) -Full funded eye tests -Digital GP service -Life assurance equal to 4x salary -25 days annual leave -Study support may be available for job-related qualifications (if position goes permanent) -Two paid volunteering days a year -Generous pension up to 11% company contribution -Salary sacrifice electric car scheme (after 6 months service) -Competitive maternity leave and flexible return to work options -Health Cash Plan

About Southern Water

-Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts. -Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East. -Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

Sector Specialisms