Guest Services Representative (Part-Time)

Overview

Front‑desk hospitality and resident services, handling check‑ins, inquiries, and daily ops.

Key Responsibilities

• resident support
• reservation management
• client interaction
• sales assistance
• community guidance
• follow-up

Tasks

-You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed. -You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients. -You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met. -You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.

Requirements

• yardi
• oscar
• customer service
• communication
• problem solving
• hospitality

What You Bring

-You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders. -Must have face-to-face customer service experience. -Professional verbal and written communication skills. -Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!). -You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more. -Detail orientation and excellent organizational skills. -Ability to problem solve as well as proactively alleviate potential resident concerns. -Strong interpersonal and relationship building skills. -Ability to work independently as well as in a team environment. -Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.

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Benefits

-Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only) -Robust training program and ongoing professional development opportunities -Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only) -Fun, positive, and collaborative work environment -Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only) -A career home! Tons of potential for long-term career advancement within a rapidly expanding organization -Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)

About Ave By Korman Communities

-Builds and manages properties that focus on comfort, convenience, and top-tier amenities. -Their properties cater to professionals, students, and anyone seeking a higher standard of living. -Known for a diverse portfolio of communities in high-demand locations across the U.S. -Each community is designed with a modern, stylish aesthetic, reflecting the company's commitment to quality. -Typically integrates advanced technology for enhanced living experiences, like smart home features.

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