Technical Support Representative

Overview

Assist broadband customers with technical issues, support, and dispatch coordination.

Key Responsibilities

• info dispatch
• outage notification
• report preparation
• billing explanation
• customer support
• outage management

Tasks

-Coordinates and dispatches information between customers, data management system, and after-hours personnel; notifies after-hours crews of outages, issues, or other pertinent information; records information accurately; -Prepares necessary reports and reports; follows up on customer issues with appropriate business personnel; reports as needed -Communicates and explains CDE Lightband billing, receipt, and payment systems as needed -Provide basic customer support for CDE Lightband broadband customers, answer general questions regarding CDE Lightband operations, record and accurately organize information regarding service issues, interruptions and outages; accumulate and organize information form automated outage management system, place and return calls to customers as needed; Conducting all work in a professional, courteous and civil manner with a helpful and friendly approach

Requirements

• employee safety
• computer skills
• customer service
• communication
• detail oriented
• logical thinking

What You Bring

-Ability to identify and correct conditions that affect employee safety -Skilled in Basic Computer and related software applications -Ability to provide a high level of customer service through verbal and written communication -Ability to work independently and individually, and to accept responsibility and account for his/her actions -Ability to communicate clearly and concisely, both in writing and through the spoken word. -Knowledgeable of Customer service principles and practices -Positions require prolonged periods of sitting with opportunities for breaks, also requiring clear communication in both face-to-face communication as well as clearly speaking and hearing -Ability to pay attention to the minute details of a project or task -Skilled in organizing and presenting data -Skilled in reading and comprehending training documents -Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems -Skilled in the Operation of telephone devices, online chat, or other equipment, while communicating in a clear and coherent speaking or written voice;

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Benefits

-Indoor office position

About Cde Lightband

-has a rich history of providing high-quality telecommunication services -specializes in delivering advanced internet, TV, and phone services to residential and business customers -focuses on reliable service delivery and has expanded its reach to cover a wide geographic area -is known for its customer-first approach, offering tailored solutions for different market segments -has invested heavily in modern infrastructure, ensuring robust network performance for users -is a key player in the evolving broadband space, bringing high-speed internet to underserved areas

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