Operations Trainer

Overview

Deliver training on software applications and SOPs for new partner onboarding

Key Responsibilities

• training design
• session delivery
• feedback review
• needs assessment
• team collaboration
• troubleshooting support

Tasks

-Design user-friendly training materials, including guides, presentations, and online resources. -Develop and deliver engaging in person or remote training sessions for groups ranging from 3 to 40 participants. -Gather feedback to continuously improve training programs and materials. -Assess the training needs of employees and tailor sessions accordingly. -Collaborate with M&A, IT, data integrity, and application development teams to stay updated on new features and standard operating procedures. -Provide one-on-one support and troubleshooting assistance as needed. -Monitor and evaluate the effectiveness of training programs through assessments and user feedback.

Requirements

• training
• travel
• software
• bachelor's
• communication
• microsoft office

What You Bring

-Experience in training or teaching, particularly in technology applications. -Ability to travel up to 80% to various Encore locations to facilitate training sessions for newly onboarded partner companies. -Strong understanding of various software applications and systems. -Ability to simplify complex concepts for diverse audiences. -Bachelor’s degree in Education, Information Technology, Business, or a related field preferred. -Excellent communication and interpersonal skills. -Proficient in Microsoft Office and other relevant software tools.

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Benefits

-Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind. -Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. -Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. -Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. -Tools for Success:  Access to leading-edge web-based productivity tools. -Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. -Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work. -Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.

About Fireline

-Specializes in designing, installing, and maintaining advanced fire safety solutions for a broad spectrum of industries. -Serves diverse sectors including industrial, commercial, residential, and government. -Provides fire alarm, suppression, sprinkler, and emergency lighting solutions. -Notable projects include large-scale installations in high-rise buildings, transportation hubs, and sensitive government facilities. -Expertise in complex fire safety challenges in both new builds and retrofitting projects. -Emphasizes use of latest technology to ensure systems meet highest safety standards.

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