Adhere to all safety rules and procedures and relevant regulatory requirements.
Install, maintain and repair all types of piping systems, fixtures and other equipment used to distribute, supply or dispose of water or wastewater, including fixtures systems and appliances in residential buildings.
On-site problem diagnosis, accurately estimate repair costs, fixed right the first time and continual value-added communication with the homeowner.
Provide general residential plumbing services to customers.
Represent Reliance in a professional, courteous and customer service-oriented manner on each and every call.
Perform diagnostics, repair, maintain, service and install equipment in accordance with manufacturer specifications.
Set priorities and work assignments to meet established deadlines.
Correctly instruct customers on proper care and maintenance.
Explain the value of Reliance plumbing products, services and programs on every call.
Requirements
class5 license
journeyperson
3+ years
plumbing
problem solving
communication
Must have a valid Class 5 Driver’s license with a clean driver’s abstract.
Must be physically capable of performing all work required of this position.
3+ years’ experience in the Plumbing field.
Consistent work with a predictable and stable work schedule.
Outstanding customer service with strong interpersonal and problem-solving skills.
Excellent verbal and communication skills.
Journeyperson License
Strong interpersonal and problem-solving skills.
Benefits
Competitive wages with opportunity to earn additional commissions and bonuses.
The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs.
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip
Fully paid tuition and apprentice leave top-up for eligible Team Members.
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.