Head of Operations - Healthcare (PFI)

Overview

Lead FM estates operations in healthcare, ensuring compliance, budget, and service quality.

Key Responsibilities

• budget management
• it systems
• incident reporting
• staff development
• project advisory
• service planning

Tasks

This is an innovative Head of Operations position and we are looking for someone to spearhead our clients FM estates service! In this crucial role, you will enhance patient care and experience, ensuring our facilities not only meet but exceed expectations. Your commitment to excellence will play a vital part in creating a positive healthcare environment. As a key senior leader, you will guide estates shift operations and future service planning while ensuring compliance with legislative and healthcare requirements. You may also act as a deputy for the Director of Estates as needed. -Proactively manage budget expenditures and ensure service contracts provide optimal value. -Foster a culture of continuous improvement by networking with other Mitie FM sites, conducting audits and implementing supportive IT systems. -Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a 'right first-time' approach. -Communicate effectively with regular reports for the Director of Estates and through collaboration with other Mitie Directors, while coordinating incident reporting to ensure seamless information flow. -Implement personalized development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality. -Provide expert advice for lifecycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives.

Requirements

• htm
• beng
• cibse
• authorised person
• medical gas
• ventilation

What You Bring

We are looking for a candidate with extensive experience in FM estates services, particularly in healthcare settings. A strong understanding of Health Building Notes (HBNs) and Health Technical Memorandums (HTMs) is essential. You'll oversee reactive and planned maintenance, ensuring timely completion within budget and to the highest quality standards. -Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities. -A bachelor's degree in a relevant field such as Building Services Engineering or mechanical/electrical engineering; membership in professional bodies like IMechE or CIBSE is desirable. -Previous experience as an Authorised Person within NHS guidelines is preferable. -Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems.

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Benefits

-Extensive Hard FM assets and services in a complex health environment.

About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

Sector Specialisms