Integration Technician III

Overview

Advanced low-voltage security integration technician handling installation, repair, and maintenance.

Key Responsibilities

• kpi reporting
• security equipment
• site survey
• data entry
• customer service
• compliance

Tasks

-Will support current KPI measures to provide reliable data to global KPI dashboard -Safe use and secure storage of tools and equipment -Maintain operational efficiency of physical security measures -Applies strategic thinking to their daily work and interactions. Has the ability to listen to and evaluate customer requests and provides solutions that best fit the needs and standards of the district -Prepares cost estimates, obtains quotes and follows Purchasing policies and procedures -Responds as soon as possible to service requests through all means received in our department. Communicates to the customer so they are aware their concern is being worked on during any given time (24/7/365) especially while on call -Act to align own goals with the strategic direction of the district -Builds relationships by engaging customers and fellow employees through their preferred method of communication -Documents means, methods, and costs associated with assignments to improve job efficiency -Maintain compliance with established department and industry standards -Stays current on technical security trends and industry impacts -Assists with the collection of data and needs used to build the yearly departmental budget -Performs advanced data entry into computer applications -Assist with the evaluation, specifications, and requirements of Security/OT equipment. Document network installations, moves, and component configuration that comply with IS department established operations and cybersecurity standards -Participates in training and is always seeking new learning opportunities to advance their knowledge and understanding -Conduct site surveys and provide accurate and professional feedback to team and supervisor

Requirements

• bicsi
• genetec
• fiber optic
• relay logic
• low voltage
• 6 years

What You Bring

Possesses an advanced skill level of low voltage physical security knowledge, means, and methods which includes fiber optic and structured cabling. Perform all work associated with a service call, repair, alteration, installation, and maintenance of integrated security related systems. Resolves operational and/or safety concerns as they relate to TRWD standards; maintains a preventive maintenance schedule; and assists other departments as needed to provide team centric support. Can be the first call for basic trouble shooting to help team members as needed. Oversees various projects related to physical security that are budgeted and unbudgeted. This position requires little to no supervision to ensure tasks are completed and jobs are prioritized, scheduled, and completed on time. Displays professional communication techniques that show a willingness to support our customers and the district strategic goals. Puts the customer before themselves and seeks the best outcome for all parties involved. -Accurate service ticket entry that includes details and descriptions as outlined by department standards -Six (6) years of related experience in both the low voltage and high voltage sectors -Experience and ability to troubleshoot layer 2/3 switching (TCP/IP) as it relates to integrated security devices on the district network -Valid Texas driver’s license -Display the capability to adapt to new, different, or changing environments -BICSI TECH -Advanced knowledge and understanding of Relay Logic and the ability to apply industry concepts surrounding I/O relays across multiple hardware platforms -The ability to read and interpret blueprints -Maintain familiarity with strategic district levels of service -Willingness to expand knowledgebase by attending training and applying learned concepts. This includes collaborative training with the IT Infrastructure team -Able to perform advanced computer operations with the ability to learn new programs as needed – Knows and understands all the primary Microsoft products such as Word, Excel, PowerPoint, Teams, and Outlook as well as district associated products that are needed to meet district strategic goals (SN, Maximo, Lawson, etc.). Can demonstrate knowledge by supporting and teaching others within the team -BICSI INST2 -Advanced knowledge of setup and programming for Cameras, Door Controllers, I/O Controllers, Intercoms, etc. and can adapt and learn new products knowing that most controllers/cameras are universal in setup and programming -Background or experience in NFPA codes or installations -Self-motivated and can create work due to our critical infrastructures being wide spread geographically. They know that we are both the integration team as well as the customer and should always be seeking to ensure the system as a whole is functioning correctly each day -Listens and responds constructively to others’ ideas and needs -SC-STC-001 – Genetec Synergis Access Control Certification -SC-AFC-001 – Genetec Auto View Certification -Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. -High School Diploma or GED -Advanced level of door hardware knowledge and understanding as it relates to repair, maintenance, and installations. Can troubleshoot, diagnose, and repair any issue without technical support from others. Leads in teaching as to provide support to team and ensure team growth and knowledge -Self-motivated – Organized – Time Management Skills – Customer Service Skills – Electro Mechanical Fabrication Skills -Ability to troubleshoot, diagnose, and repair basic IT/OT hardware/software which includes switch port programming and IT hardware installation -Proficient with fiber optic splicing, testing, certification procedures, and system documentation -SC-OTC-001 – Genetec Omnicast Video Certification -Understands and applies technical vs strategic thinking when engaging with district personnel -BICSI INST1 -Trade school and/or minimum of Eight (8) years of experience installing, repairing, and maintaining low voltage integration security equipment -Detailed and problem solver, which is reflected in consistent installation, repair, and troubleshooting techniques that meet or exceed standards of integrated security hardware -BICSI INSTF -Professional level of written and verbal communication skills that provide customer service and a positive team atmosphere. Seeks to engage and lift up those around them to bring positivity to the workplace -Seeks performance feedback and is willing to adapt to changes that are positive for the district -Strong planner who can schedule their own work week as well as yearly budgeted and unbudgeted projects -SC-ETC-001 – Genetec Enterprise Software Certification -CFOT/FOI or similar -Ability to install/repair equipment and run projects through self-motivation and self-accountability -Organized and can multi-task to ensure effective, efficient, and timely task management. Can adapt to emergency tasks with a professional manner -Effective, reliable, detailed, and professional communication is provided to all personnel they engage with -Advanced knowledge and ability to program hardware and software related to integrated security. This would include individual hardware deep dive programming with means and methods knowledge applied -ASTM standards and experience applying through projects

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Benefits

Salary: $23.86 - $35.80 per hour

About Tarrant Regional Water District

-Evolved regionally by 1996 after beginning as a county water improvement district. -Constructed 27 miles of flood-control levees, along with regional trails and wetland reuse systems. -Typical projects include raw water delivery, floodway maintenance, search-and-rescue patrols, environmental enforcement, and recreation area management. -Operates under a publicly elected five-member board. -Enjoys occasional spotlight, such as dive rescues by water patrols and its pioneering wetlands filtration recognized by conservation programs.

Sector Specialisms