HVAC Service Manager

Overview

Lead HVAC service team, manage operations, customers, and finances.

Key Responsibilities

• hvac implementation
• service scheduling
• safety protocols
• client escalations
• budget management
• process improvement

Tasks

-Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction. -Implement advanced HVAC technologies and best practices to stay ahead in the industry. -Oversee the recruitment, onboarding, and continuous professional development of team members. -Maintain accurate service records and reports for internal and external use. -Ensure timely completion of service calls and maintain high-quality standards. -Coordinate and manage daily service schedules, optimizing technician productivity. -Monitor and enforce safety protocols to promote a secure working environment. -Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence. -Ensure adherence to industry standards and regulatory requirements. -Track expenses and revenue to ensure the department meets financial goals. -Evaluate current service processes, identifying opportunities for efficiency and quality improvement. -Conduct regular team meetings to share updates, provide training, and foster a positive team culture. -Develop and manage the service department’s budget, focusing on cost control and profitability. -Maintain strong relationships with clients by addressing feedback and enhancing service offerings.

Requirements

• hvac training
• leadership
• hvac experience
• supervisory
• troubleshooting
• multitasking

What You Bring

-High school diploma or GED; technical training in HVAC is preferred. -Exceptional leadership, communication, and organizational skills. -A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role. -Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques. -Ability to manage multiple priorities in a fast-paced environment.

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Benefits

-401(k) retirement plan with company match. -Competitive salary and performance-based bonuses. -Comprehensive medical, dental, and vision insurance. -Generous paid time off and holidays. -Professional development and training opportunities.

About Bell Brothers Plumbing, Heating And Air Conditioning

-Offering round-the-clock emergency coverage and regular maintenance through their 'Bell Rewards' membership program. -Host community-oriented events such as the charity 'Brave the Shave,' combining service with local impact. -Originally founded in 1991 as a residential HVAC service, known for reliability and transparent pricing. -Expanded services to include plumbing, ductwork, and insulation across Sacramento and surrounding areas by the mid-1990s. -Currently serving homes and light commercial sites throughout Northern California.

Sector Specialisms