Branch Manager

Description

• Oversight of spot checks of recent field inspections for the purpose of reviewing quality of services and customer satisfaction.
• Promote and coordinate continuing education and certification of employees.
• Maintain proper employment communication and documentation using company procedures and policies, in conjunction with Human Resources. Maintain appropriate staffing levels with Talent Acquisition.
• Responsible for the financial performance of assigned area, as indicated on Profit & Loss (P&L) statement(s) as well as area’s gross revenue, gross margin, and overhead.
• Identify, assess, cultivate, and mentor future managers and leaders within location. Communicate development strategy with management.
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Communicate and strategize with management regarding financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
• Ensure appropriate and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
• Responsible for overall safety of the branch location
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state federal guidelines.
• Attend and monitor install project meetings and other coordination meetings, as needed
• Oversee coordination and execution of inspections and service jobs in assigned area.
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
• Oversight of route management of Technicians and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Responsible for achieving branch objectives through enhancement and improvements of operations and sales
• Oversight of the branch’s fire extinguisher inspections & services; pre-engineered inspections, services, & installs;fire sprinkler inspections, service, & installs; and fire alarm inspection & services.
• Oversight of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up- sales, and new customer cold calling.
• Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• Oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
• Manage work performed within assigned area including:

Requirements

• 2 years leadership experience with over 10 direct and indirect subordinates, required
• Valid driver’s license with acceptable driving record, required
• Ability to operate a computer and use Microsoft Office required.
• 5 years of professional computer skills, preferred
• 5+ years in the Fire Protection Industry with at least 2 years in a supervisory role, required
• 5 years Fire Protection Industry experience, required
• NICET II, III, IV or state equivalent, preferred.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
• 3 years analytical using business intelligence systems, Sage 300 CRE, or similar, required.
• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Must be able to travel 50% of the time.

Benefits

• Employee Assistance Program
• Paid Vacation and Holidays
• Medical Insurance
• Long-Term Disability – Employer Paid
• Employee Referral Program
• 401(k) Plan with Company Match
• Vision Insurance
• Dental Insurance
• Flexible Spending Accounts
• Short-Term Disability – Employer Paid
• Life Insurance for Team Members and Dependents
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity

Training + Development

Interview process

Visa Sponsorship

Security clearance