Service Desk Technician

Overview

Provide 1st/2nd level tech support, manage service desk, Techbar, and AV for Dexus staff.

Key Responsibilities

• av support
• tool implementation
• service desk
• tech support
• phone management
• techbar service

Tasks

-Manage and support Audio Visual technologies in high profile events, presentations and meetings -Support new company initiatives, including the implementation of new tools and systems to enhance efficiency -Manage the incoming requests through the service desk system, ensuring customers are responded to in a timely manner, kept informed and more importantly queries/issues resolved in a timely manner -Day-to-day support operations of Technology within Dexus, working on 1st level and 2nd level frontline support -Manage the internal and external phone calls, answering in a timely manner -Manage the Techbar walk-in service, providing a friendly and knowledgeable service to Dexus staff who visit the Techbar.

Requirements

• microsoft
• cisco
• citrix
• azure
• higher school
• customer service

What You Bring

-Certifications in Microsoft, Citrix, Cisco and other relevant industry qualifications will be highly regarded -Exposure to high-end corporate environments -Higher School Certificate or equivalent -Additional experience with the following technologies is an advantage - Citrix, Networks, Cisco, Aruba, SCCM, Intune / MDM and meeting room technologies (Creston and Polycom) -Core experience with Microsoft Technologies - Windows 11, Active Directory, Microsoft Entra, Office 365, Windows Server, Azure, Teams, OneDrive -Proven track record in a technology support role, providing exceptional customer service

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Benefits

-Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it's working from home or collaborating in our state of the art and award-winning offices, we've got you covered. -Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration. -Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive 'Dexus' days), and our holistic Safe and Well program. Your health and happiness is a priority. -Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated. -Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.

About Dexus

-Was founded as a real estate investment trust (REIT) and has since become one of Australia's largest property groups. -Focuses on owning, managing, and developing premium office, retail, and industrial properties. -Has a diverse portfolio across major Australian cities, offering both direct investments and property funds. -The group has a proven track record in large-scale development and high-quality asset management. -Known for its strategic acquisitions and developments in high-demand areas. -Recognized for its high standards in property design and sustainability. -Has invested heavily in technology and innovation to enhance its property management services. -Committed to long-term growth, expanding its portfolio and enhancing shareholder value.

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