Security Services Supervisor (2IC)

Overview

Lead security team at Warringah Mall, ensuring safety, client service, and staff performance.

Key Responsibilities

• kpi reporting
• incident management
• policy development
• team coaching
• labor management
• client satisfaction

Tasks

-Working closely with other site and regional managers to achieve a high level of client satisfaction -Liaising with local Law Enforcement Authorities and other identified stakeholders in relation to security issues, as they impact the Centre and its surroundings -Production of monthly reports and KPI scorecards in line with client and Assetlink -Acting on any incidents/or injuries, near misses, equipment faults, complaints and information that is security-related -Establishing systems, policies and procedures knowledge base designed to ensure consistently high service performance and seamless support is provided -Coaching, mentoring supporting and performance management of security team members with the objective of building a high-performing team -Effectively manage labour costs such as rosters, leave and overtime to the agreed schedule as per the site’s P&L and company standard

Requirements

• first aid
• cpr
• security licence
• retail security
• supervising
• problem solving

What You Bring

-Excellent communication and customer service skills -Excellent, well-groomed and corporate-appropriate presentation -Ability to work as a part of the Security Team and individually -Current Advanced First Aid Certificate (plus current CPR qualification) -Experience in retail security -Current NSW Security Licence (Cert II) -Reliability and access to own transport is essential -Prior experience in supervising/managing staff -Prior experience in working around licenced venues -High-level problem-solving skills -Ability to work nights and weekends

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Benefits

-Ongoing training and development -Reward and recognition incentives -A safe and supportive working environment -Free uniform -Career development

About Assetlink

-Began as a facilities management service provider, focusing on delivering efficient and sustainable solutions. -With a strong presence in Australia, built a reputation for offering tailored facilities services to a range of industries. -Specializes in asset management, including maintenance, cleaning, security, and more, across diverse sectors. -Worked on notable projects in sectors such as commercial real estate and industrial facilities, ensuring operational excellence. -Operational excellence and commitment to service delivery have enabled it to maintain long-term relationships with clients. -Diversified its service offerings, growing its capabilities and reach within the facilities management space.

Sector Specialisms