Strategic Account Manager

Overview

Manage key client relationships, drive sales and service solutions in energy consultancy.

Key Responsibilities

• customer experience
• client liaison
• product development
• issue resolution
• service delivery
• sales generation

Tasks

-Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall -Main point of contact for an assigned client list, acquiring a thorough understanding of the Client’s needs and requirements -Serve as the link of communication between key customers and internal teams -Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls -Drive product development and innovation -Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution -Play an integral part in generating new sales that will turn into long-lasting relationships -Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross selling. -Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of

Requirements

• energy industry
• client relationships
• communication
• driving licence
• strategic
• interpersonal

What You Bring

🏠 Hybrid working - you must be able to travel to our Fulwood office 2 days p/week -Experience in the energy industry -Proven track record in building, developing, and retaining long-term key client relationships -Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy -A full, driving licence is required and national travel is part of the role -Expertise in managing strategic client relationships -Strong interpersonal skills and a collaborative mindset -Capability to achieve mutually beneficial outcomes for both the company and clients -Ability to demonstrate professionalism and credibility in building trust with senior clients -Ability to oversee and enhance the overall client experience -Strong motivation and drive to contribute to company goals

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Benefits

⭐ Career development opportunities 🚗Car allowance 🏖 Starting at 25 days holiday plus bank holidays 💰 Competitive salary plus generous commission structure 🛍 Benefits platform – gym membership, retail discounts and many more 🎂 Birthday Day off 👍 Flexi working

About Sustainable Energy First

-Founded in 1997 as BiU to tackle energy management issues across large commercial estates, evolving into today’s consultancy powerhouse -Privately backed by Beech Tree Private Equity and Qualitas Funds, with a growth-oriented buy-out in 2024 including acquisition of Inenco -Operates from the UK, helping businesses manage energy procurement, revenue recovery, infrastructure, compliance and net-zero strategies -Specialises in energy procurement, renewable energy sourcing, compliance/net-zero planning, site infrastructure and revenue recovery -Distinctive trajectory: rebrand in 2022, then rapid expansion—PE backing and industry consolidation -Known for award-winning content and thought leadership, recently winning ‘Best Content Series’ at 2025 UK Content & PR Awards

Sector Specialisms