Senior Field Quality Manager

Overview

Lead field quality, continuous improvement, and compliance for nationwide security equipment maintenance.

Key Responsibilities

• eam/cmms
• field audits
• data analytics
• preventive maintenance
• strategic reviews
• executive briefings

Tasks

-Ensures compliance with contract and quality requirements through documentation reviews and field audits. Functions as a strategic liaison between field leadership, customer executives, and subcontractor partners to ensure seamless communication, contract alignment, and mission success -Utilizes enterprise maintenance and asset management systems (EAM/CMMS) to monitor performance, ensure data integrity, and support decision-making based on accurate analytics -Engages directly with key stakeholders through regular strategic reviews, to ensure alignment of performance objectives and continuous operational improvement -Delivers executive-level briefings and presentations that clearly communicate program performance, risks, and mitigation strategies to both technical and non-technical audiences -Provides executive oversight and strategic guidance to field operations, aligning divisional goals with regulatory mandates and performance improvement initiatives -Fosters a continuous improvement mindset across the organization, leveraging data analytics and performance metrics to identify opportunities for efficiency and innovation -Utilizes data-driven insights to identify deviations from contractual obligations, perform trend analyses, and implement proactive, corrective, and preventive measures -Leads field support operations to consistently meet and exceed program performance metrics while serving as a senior escalation point for complex customer issues -Provides leadership and operational oversight to field teams, auditing maintenance execution (CM/PM), optimizing preventive maintenance schedules, and improving KPI performance -Identifies and capitalizes on opportunities for cost reduction, operational efficiency, and revenue growth through data-driven performance management and vendor optimization -Facilitates transparent communication across all organizational levels—translating technical, operational, and contractual updates into actionable insights for executive and field stakeholders -Drive continuous improvement, enhance efficiency, and promote a culture of quality and safety, helping to ensure all field teams follow training and compliance requirements (contractual, regulatory, and quality standards), maintain sustained audit readiness and uphold operational integrity -Serves as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues while leading and mentoring a geographically dispersed team of Field Quality Managers. -Supports field support staff with ticket management, customer communication, and issue escalation. Oversees field work for preventive and corrective maintenance, ensuring proper scheduling and documentation. Gathers and reviews data to spot potential problems or trends and helps prepare reports for management review -Authors and governs policies, procedures, and process documentation to ensure compliance and embed efficiency-driven improvements across all operational levels -Interprets and synthesizes complex data sets to inform leadership decisions, measure program health, and drive alignment with corporate and customer priorities

Requirements

• microsoft office
• leadership
• public trust
• bachelor's
• analytical
• 10+ years

What You Bring

-Proficiency with Microsoft Office Suite -Demonstrates decisive leadership under pressure, managing multiple priorities with accuracy, agility, and a commitment to exceed contractual and organizational expectations -Ability to obtain and maintain Public Trust clearance -Bachelor's degree or equivalent experience in relevant field -Utilizes advanced organizational and analytical skills to manage complex programs, maintain compliance, and produce high-quality deliverables with precision -Ability to travel up to 75% -Extensive experience supervising regionally based equipment maintenance operations -10+ years of experience in Field Management, Logistics, or Data Analytics -Immediate vesting

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Benefits

-Voluntary benefits include: -Employee Assistance Program -Company-paid Life & AD&D insurance plan -Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) -Company-paid training and development program -Life & AD&D Insurance for employee, spouse, and children -Pet Insurance -Holidays - 11 paid holidays per year -Paid time off -Wellness Resources -Eligibility for an employer match -Short-term and long-term disability (per plan guidelines) -Legal Shield and Identity Theft protection plans -Comprehensive medical, dental, and vision plans -401k plan with Roth option

About Techflow, Inc.

-Founded in 1995 amid the dot‑com boom, the firm began by modernizing systems for clients like DreamWorks, Toshiba and MGM. -Headquartered in San Diego with a coast‑to‑coast footprint, including DC and Idaho, it blends digital, platform, energy & maintenance expertise. -The company delivers advanced IT modernization, predictive analytics, EV infrastructure, cybersecurity and proactive maintenance. -Its Platform Services division keeps critical assets mission‑ready through lifecycle support, analytics and field logistics. -Energy & Mobility teams lead Net Zero strategy, EV planning/installation and secure energy simulation work.

Sector Specialisms

Security Clearance

-must obtain and maintain public trust clearance.