Service Administrator

Overview

Assist service department with customer service, work orders, and shop operations.

Key Responsibilities

• shop scheduling
• repair estimating
• work orders
• warranty claims
• shop supervision
• client updates

Tasks

-Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment. -Assists in establishing or adjusting work procedures to meet schedules and deadlines. -Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting. -Assists in processing warranty claims. -Supervises all shop activities when Service Manager is away from Branch. -All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work. -Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor. -Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine. -Assists in opening and closing of work orders to ensure timely closing to meet company goals.

Requirements

• driver's license
• computer skills
• customer service
• heavy equipment
• 2-year degree
• problem solving

What You Bring

-Valid Drivers License -Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. -Administrative Support experience -Computer skills need to be broad based. -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. -Customer Service Experience -High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician. -Ability to write reports, business correspondence, and procedure manuals. -Organization and communication skills must be highly developed. -Strong problem solving skills -Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. -Ability to apply concepts of basic mathematics, statistics, and geometry. -A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred. -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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About Dobbs Equipment, Llc

-Founded with a mission to provide high-quality heavy equipment for large-scale projects. -Known for offering a diverse range of machinery and equipment for construction, mining, and industrial sectors. -Has built a solid reputation as a trusted partner for infrastructure and transport projects. -Specializes in providing tailored solutions to meet the unique needs of heavy civil and industrial clients. -Collaborates with key players in various sectors, including government and large enterprises. -Offers innovative equipment options, ensuring maximum efficiency and productivity on job sites. -Continues to expand its footprint with a focus on meeting the evolving demands of the industry.

Sector Specialisms