Customer Fulfillment Representative

Overview

Provide complex customer support, quotes, order processing, and sales assistance.

Key Responsibilities

• order processing
• root cause
• data management
• pricing quotes
• customer relations
• sales support

Tasks

-Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process -Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met -Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis -Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% -Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies -Secures market level pricing feedback from customers and provides timely price quotations and/or proposals -Assist in continually improving customer service levels which exceeds customer requirements and expectations -Assist with identifying and executing profitable growth projects to implement for key GSO accounts -Proactively manage customer open order data to maximize fill rates and customer satisfaction

Requirements

• excel
• business objects
• data mining
• high school
• bachelor's degree
• 2+ years

What You Bring

-Goal oriented and self-motivated with ability to work both independently and within a team environment -Up to 25 pounds - Occasionally – up to 20% -Demonstrated self-starter with resilient personal initiative -Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% -Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% -Highly organized with ability to prioritize and manage multiple tasks and deadlines -Prior experience in the distribution industry a plus -Proven problem solver with strong attention to detail -Proven experience in data mining, analyzing, and reporting out on large data sets -High School or GED - Required -Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools -Handles or works with potentially dangerous equipment - None -Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None -Up to 10 pounds - Occasionally – up to 20% -Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None -Customer service oriented with solid verbal and written communication skills -Sit: Must be able to remain in a stationary position - Constantly – at least 51% -Up to 50 pounds - None -2+ years of customer service, sales, or related experience -Travels to offsite locations - Occasionally – up to 20% -4 Year / Bachelor's Degree - Preferred -Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty -Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% -Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions

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Benefits

-Paid company holidays plus flexible personal days per year -Medical, Dental, and Vision Insurance -Life Insurance -Short-Term and Long-Term Disability Insurance -Tuition Reimbursement -Employee Discount Programs -Professional Training & Development Programs -Commuter Transit Benefits -Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. -401K with Employer Match -Career Advancement Opportunities – We like to promote from within -Health & Wellness Programs -Flexible Spending Accounts -Paid vacation and sick time

About Rexel Usa

-A leading distributor of electrical products and services across North America. -Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors. -Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability. -Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space. -Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering. -Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors. -Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Sector Specialisms