Data Center Sites Supervisor

Overview

Oversee data center operations, staff, client relations, and infrastructure management.

Key Responsibilities

• cabling planning
• rack stack
• dcim management
• budget oversight
• client liaison
• compliance sops

Tasks

-Manage team members to provide Data Center Mainframe physical cabling connectivity planning and implementation support. -Audit documentation provided by team members for detailed and thorough record keeping. -Support and complete all scheduled data center MACs (Moves/Adds/Changes) including installation, labeling, power/network connectivity and cabling. -Provide financial oversight by creating budgets, approving expenditures, monitoring, and negotiating vendor contracts. -Track completion of QA Checklists and close out the Data Center Installation/De-installations requests. -Contribute to the completion of other key initiatives as assigned. -Maintain site security protocols, badging requirements, and data protection procedures. -Direct team members in the data center following company and client policies, procedures, and facilities documentation. -Deliver service for Rack & Stack, cable and troubleshoot various types of rack mounted hardware. -Process Customer Data Center Requests including cages, power whips, and structured cabling. -Assign all On-Call rotations and follow up with written incident report upon on call support -Perform IT hardware troubleshooting and restoration of services under systems administration direction. -Facilitate new team member onboarding, enforce data center training program, provide career development planning and conduct goal setting and performance reviews. -Provide mentoring, coaching and guidance to all team members. -Provide schedule and staging for hardware replacement -Direct team members to adhere to the scope of work and meet contractual requirements including managing hours for overtime in accordance with the contract. -Assist and plan with clients on raised floor data center issues. -Responsible for all remote hands support during any change request to include but not limited to component troubleshooting and replacement, component installation, configuration management on gear, and remediation on any heating, cooling, or power alarms -Recommend compensation adjustments based on objective measurements. -Manage staffing levels partnering with recruiting team for sourcing candidates, interviewing, selecting and hiring the appropriate number of team members for data center support. -Lead the team responsible for refreshing and decommissioning equipment within the managed data center -Partner with client and facilities teams to plan for and provide appropriate data center IT equipment space, power, and cooling requirements and requests -Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the raised floor operations programs. -Coordinate with specific groups within the company and also with the client including sales, finance, executive staff, project, facilities, and others to accomplish goals and objectives. -Schedule and lead the decommissioning and removal process for end of life assets -Responsible for all employee management to include retention, disciplinary action, employment reviews, and new hire orientation as needed -Manage the team responsible for supporting rack onboarding to include pre-cabling, network builds, containment, and power strip management -Guide team members in reaching their full potential and meeting their objectives support achievement of corporate goals. -Support standard and emergency operating procedures for data center. -Provide Data Center Equipment Design and Build Out Services (Electric, Rack & Stack, Structured Cabling). -Manage and staff all team members needed to support a 24/7 operation in your specific datacenter -Manage client relationship and identify new business opportunities. -Ensure standard operating procedures, support processes and training materials are in place for service delivery. -Monitor data center environmental health and safety. -Oversite of daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc. -Manage all compliance SOPs and training as required by the organization and maintain updated documents -Direct team members to provide Tape Operations Support. -Exceed all environmental organization and cleanliness requirements -Support ITAD vendors as needed -Monitor performance of team members to ensure productivity and quality consistently meet company and client standards. -Deliver IT hardware server projects. -Provide Data Center Hardware Asset Management and Auditing services. -Plan, maintain, update, and report on data center raised floor plans using Data Center Infrastructure Management (DCIM) Tool. -Manage shift schedules, work activities, team and individual meetings ensuring site operational readiness. -Maintain a safe, clean and secure operating environment within the data center. -Monitor the provisioning of weekly/monthly KPI reports and status reporting regarding data center service availability, performance, capacity utilization and other metrics as required. -Assign and manage the team supporting supply audits to ensure the dual power supplies are available in each rack

Requirements

• mainframe
• datacenter
• unix
• ms office
• degree
• leadership

What You Bring

-Ability and willingness to travel. -Experience training, mentoring, and leading other engineers and technicians. -Proficiency in Microsoft Suite -College degree or Technical Certification in Computer Science, Engineering, Information Systems or related field of study or equivalent work experience -Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones -Advanced knowledge of Mainframe (zOS/MVS/JES, Tape Subsystems) is preferred. -Teamwork building and people skills. -Highly proficient with Word, Excel, PPT, and Visio. -Experience developing quality frameworks for service programs. -Demonstrated experience defining and tracking support metrics and implementing programs to improve operational performance. -Strong managerial acumen and leadership skills. -BS, BA or BEng in a technical field or 5-7 years’ experience in a site supervisor or lead role -Advanced knowledge of data center building infrastructure (CRACS, GENS, PDUs, UPS). -Strategic thinker with analytical and problem-solving experience. -Minimum of 5 years of data center management experience. -Able to work in a 24/7 environment with flexible shifts/days. -Excellent knowledge of Data Center Infrastructure Management tools. -Advanced knowledge of electrical concepts (Power Distribution, Redundancy, Wiring -Advanced knowledge of Windows and UNIX (AIX, LINUX, Solaris), SSH, RDP, and Putty is preferred. -Must be able to work at heights, using a ladder and in confined spaces. -Excellent verbal and written communication skills -Working knowledge of copper and fiber infrastructure installation and testing. -Excellent verbal and written communication. -Knowledge of enterprise level infrastructure. -Hands on expertise working with IT Infrastructure (Racks, Power Strips, Servers, and Network Hardware). -5+ years of experience managing multiple projects within the same time schedule. -Physical ability to walk jobsites in uneven terrain.

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Benefits

-Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms