Assistant Community Manager - Student Housing

Overview

Assist community manager with leasing, marketing, and daily operations for student housing.

Key Responsibilities

• yardi management
• lease audits
• marketing calendar
• social media
• resident services
• market survey

Tasks

-Maintain the integrity of all social media outlets for community. -Suggest marketing recommendations and implement plan to achieve leasing goals. -Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications. -Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents. -Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes. -Evaluate unit prices in accordance with the market and budgeted goals -Move-in Packets: Oversee the production of move-in packets, utilizing the office staff to help assemble packets. -Roommate Matching: Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences. -Conduct a monthly market survey and recommend pricing changes -Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants. -Make sure leasing team is updating community’s website regularly and according to standards. -Conduct weekly meetings with leasing staff -Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence -Perform administrative duties as assigned by the Community Manager -Maintain lease files and computer records for the community -Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff. -Audit: Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in. Conduct Yardi audit one month following to ensure resident & guarantor contact is correct. -Oversight of resident services and activities, including supervision of leasing program -Coordinate the renewal program and ensure that all residents are contacted through the renewal process -Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Yardi. (Note that this should not be delegated to Leasing Associates.) Update renewal lease information once lease is received from leasing consultant. -Train all staff members on proper leasing techniques and resident service -Review leasing team schedule to ensure office coverage and all marketing needs are met. -Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria. Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only. -Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed -Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects. -Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner. -E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner. -Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data. -Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner. -Resident Communication: Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors. -Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed -Supervise and motivate leasing staff -Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed. -Market Survey: Complete the survey and maintain relationship with competitors. Delegate to seasoned leasing consultants occasionally. -Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques. -Ensure that the onsite staff provides the highest level of service to residents -Approve all invoices for expenses and submit invoices in a timely manner -Complete Leasing Consultants work schedule each month. -Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table. -Approve all social media communication before it is published. -Work orders: Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure ALL work orders are called back. -Visit the community events to support the team in their efforts. Confirm all events are carried out as they were planned and documented by the Promotion Summary Form. -Develop an annual marketing plan and conduct marketing reviews on a monthly basis -Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion: -Follow up with the leasing team to insure deadlines and standards are upheld. -Oversee the production and distribution of the community newsletter. -Move-out Process: Ensure that all administrative office procedures for Move-out follow IAC’s standards. Train staff on proper procedure and are prepared to answer customer questions. -Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs. -Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed. -Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance

Requirements

• microsoft office
• entrata
• bachelor's
• property management
• customer service
• leadership

What You Bring

-Able to maintain confidentiality -Able to follow directions from a supervisor -Able to accept constructive criticism -Knowledgeable in Microsoft Word/Excel/Entrata -Effective time management skills -Organized and detail-oriented -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot. -Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience -Able to lead, manage and train others -Good communication and listening skills -Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner. -Able to understand and follow posted work rules and procedures -Patient, even-tempered and works well under pressure -Able to work weekends or overtime as job requires -High degree of professionalism and demeanor resulting from previous property management or leasing experience -Excellent customer service and negotiation skills -Able to be an effective team player and interacts well with others

People Also Searched For

About University Partners

-Using a data-driven thematic acquisition strategy, it identifies markets and assets with upside others often overlook. -It operates as a vertically-integrated platform, combining acquisition, development, and management under one roof. -Their financial strength and capital partnerships enable swift deployment and outsized returns in the student housing sector. -Typical projects span ground-up developments and lease-ups to repositioned communities near major universities. -Specialists on the team oversee everything from asset selection and underwriting to lease-up supervision and community operations. -A standout: they offer in-house training across all levels, maintaining consistency and quality across every property. -Despite being lean in headcount, their entrepreneurial culture and strong track record fuel rapid growth and innovation.

Sector Specialisms