Contract Support

Overview

Deliver customer service and contract support for facilities management operations.

Key Responsibilities

• system management
• call monitoring
• engineer allocation
• work orders
• supply chain
• qhse docs

Tasks

-Manage system as a key user on site including PPM records, reactives and reporting -Monitoring calls received from the customer through to call completion and updating records -Promote and maintain CBRE culture throughout teams -Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders -Determine the nature, priority of faults based on information provided by the client -Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s . -Maintain people records such as new starters, leavers, general staff changes, contact details, etc -Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations -Managing the supply chain and drive them to attend within required SLA’s -Providing support to the client and answer calls and emails in a professional and timely manner -Driving the engineering team to attend to all callouts within required SLA’s -Ensure QHSE documentation is maintained and readily available using company systems -Promote and maintain company culture throughout the team -Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager -To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this -Raise and assign work orders to relevant resources

Requirements

• dynamics
• maximo
• excel
• gcse
• communication
• teamwork

What You Bring

-Strong organizational and communication skills -Experience of a similar customer facing role in a medium-sized business. -Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. -Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required . -Able to work systematically and use own initiative. -Effective communication with all levels of internal teams and external customers -Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. -Calm manner able to work under pressure and against rapidly changing demands and priorities. -Must be detail conscious, accurate and methodical in approach. -Familiar with daily operations and the specific scope of the contract -Experience of using Dynamics, Concept , Maximo . -Reliable, able to complete work within required time frame and manage own deadline requirements. -Able to work on more than one task at any given time. -Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. -Excellent command of the English language demonstrated through good verbal and written communication. -Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. -Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

People Also Searched For

About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms