Lien Specialist HYBRID

Overview

Assist residential customers on lien issues, delinquency, payments, and resolve complaints.

Key Responsibilities

• ownership research
• complaint handling
• payment monitoring
• interaction logging
• legal preparation
• customer communication

Tasks

-Researches and effectively utilizes information regarding ownership history of properties. -Addresses moderately complex customer complaints. -Interprets and effectively communicates county ordinance and account history to customers. -Works with third party collection companies via telephone and email. -Monitors payment programs. -Returns all internal/external calls, emails and faxes in a timely manner. -Logs information about customer service interactions into systems; updates in a timely and accurate manner so that associates are able to track service inquiries and resolution. -Responds to customer calls on a variety of issues, including delinquency notices, past due bills, and payment arrangements, among other things. -Prepares required legal papers for recording.

Requirements

• collections
• bilingual
• high school
• call center
• customer service
• 2+ years

What You Bring

-2 years of experience in collections. -English/Spanish Bilingual. -High School diploma or GED. -Minimum of 2 years of call center experience. -Exceeds customer service expectations when responding to customer calls.

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Benefits

-Health care and dependent care spending accounts. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -401(k) plan with a generous company match. -Employee and Family Assistance Program (EAP). -Great Place to Work -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee Stock Purchase Plan (ESPP). -Short- and long-term disability.

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms