Field Application Engineer- VFD

Overview

Deliver technical pre‑ and post‑sales VFD support, drive product adoption, and troubleshoot for key accounts.

Key Responsibilities

• technical support
• product training
• issue resolution
• testing
• documentation
• on-site support

Tasks

In this Field Application Engineering (FAE) role you will be responsible for the successful implementation of the Variable Frequency Drive (VFD) product as well as understanding user needs and applications within the Industrial Automation Market Space. The role will require a high level of technical expertise of PM/IM motor control and commercial judgement to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support Product Management, Sales, and other functional groups to execute the strategy across Delta businesses, partners and customers. Creating strong working relationships with key stakeholders will be important to harnessing organizational impact beyond the assigned product technology and expanding beyond to the portfolio and solutions level. This role will be responsible for on-site support at customers, key accounts, and partners when the VFD is applied to Machine Automation (MA), Factory Automation (FA) and Process Automation (PA) - success will rely on leveraging progressive project management methodologies and an expert-level mindset. The ideal candidate will be especially curious and carry an entrepreneurial spirit. -Support Email, Web, and Phone call service requests -Increase application know-how, developing application notes for product and architecture -Develops Power Points for Sales team to use when promoting the product -Support Sales team and Customers with product training. -Communicate ideas to a team and see the bigger picture of how your work will be used by others in the organization -Verifying the Manual is correct compared to Function -Supplying any issues/bugs/errors back to the R&D team -Develop and maintain relationships -Follows policies/procedures to resolve routine issues -Post-Sales Trouble shooting product issues, validation, on-site and RMA/Rework Assistance -Staying up to date with industry and business: marketing trends, customer demographics, technical advances, and competition -Assist Product Launch and defines areas of product improvement for next gen -Attend tradeshows and support technical conversations with potential customers -Testing new product introductions to verify they perform to specifications -Work with PM and Marketing to make sure product documentation on web page production selection site and supplied to customers is accurate

Requirements

• bsee
• vfd
• microsoft office
• pre‑sales
• mandarin
• presentation

What You Bring

B.S.E. (EE or related) & 0-3 years experience 2) Product Knowledge -Pre-Sales application demonstration, design-in, test/POC, documentation -Technical capability to understand the product and applications -Ability to understand a customer needs and to probe for answers, and then determine solution and advocate that solution to the customer -Able to create steps necessary to achieve realistic results-oriented goals -Strong commitment to teamwork and the success of others -Mandarin speaking ability a plus -Highly motivated self-starter with time management skills -Communication skills to resolve routine automation product technical support issue within company policies/procedures -Knowledge and experience with Industrial grade brands in the selected product category -Applies professional concepts -Historically demonstrated technical capacity with a hands-on background in designing, installing, programming or testing of selected product category -Effective presentation skills -Able to travel out of state and country (20-50%- travel) -Applies education and experience to professional concepts -Detailed and results oriented with a strong sense of initiative in tackling tasks -Ability to manage multiple projects and activities at one time -Ability to adapt to Delta’s unique and dynamic culture -Solves limited scope product related problems from detailed instructions -Take responsibility, being comfortable with making decisions, and taking ownership of the role -Knowledge of using Microsoft office – Power Point, Excel, and Word -Knowledge and experience with Industrial grade VFD brands, variable speed control of induction motors or permanent magnet motors, and motor control theory

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Benefits

-Product Pack or Kit Development & Test

About Delta Electronics Americas

-specializes in power and thermal management solutions -serves a broad range of industries, including energy, infrastructure, and industrial sectors -offers cutting-edge solutions in power electronics, automation, and connectivity -works in diverse fields such as smart buildings, industrial automation, and energy-saving technologies -focuses on innovation in projects like energy-efficient power systems and renewable energy solutions -portfolio includes large-scale infrastructure projects and advanced HVAC systems -recognized for reliable, eco-friendly technologies that optimize energy consumption and performance -notable projects include critical infrastructure installations and smart grid technologies -committed to quality and sustainability, earning recognition as a leader in energy efficiency solutions

Sector Specialisms