Spa Reservations and Reception Agent

Overview

Deliver exceptional spa service, manage reservations, and drive sales.

Key Responsibilities

• upselling
• cross-selling
• reception management
• guest service
• booking management
• coordination

Tasks

-Actively promote spa services and retail products, driving revenue through upselling and cross-selling. -Maintain a well-organized and welcoming reception area, managing bookings, guest records, and inquiries efficiently. -Provide a consistently exceptional level of guest service in line with One&Only brand standards. -Ensure seamless coordination with other departments to enhance the overall guest journey.

Requirements

• gcc experience
• spa software
• wellness
• english fluency
• luxury resort
• communication

What You Bring

-Previous experience in the Middle East/GCC region is preferred. -Proficient in computer systems and relevant spa software. -Strong knowledge and passion for the health, wellness, and beauty sector. -Professional fluency in spoken and written English; additional languages are an advantage. -Minimum of 1 year of experience in a similar role within a luxury resort or five-star hotel. -Energetic, creative, and flexible with excellent interpersonal and communication skills.

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About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

Sector Specialisms