Sr. Customer Quality Manager

Overview

Lead quality initiatives, interface with customers, drive corrective actions for semiconductor ICs.

Key Responsibilities

• team management
• corrective action
• change notification
• quality improvement
• customer interface
• team collaboration

Tasks

-Lead, coach and manage quality engineering team. -Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers. -Provide product change notifications to customers. -Define and implement product quality operational and systemic improvements. -Directly interface with customers on quality maters -Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.

Requirements

• mandarin
• problem solving
• 8d
• customer-facing
• 10+ yrs
• b.s. electrical

What You Bring

-Able to also carry out verbal and written technical communications in Mandarin. -Must have problem solving skills on semiconductor products and manufacturing processes. -Must have excellent technical writing in organized and concise manner based on facts and data. -Expert in 8D problem resolution process. -Direct customer facing experience in quality manager role. -10+ years of experience in customer quality engineering involving integrated circuits. -Must be able to carry out verbal and written technical communications. -Must be available to travel to customer sites worldwide will be as required. -B.S. in Electrical Engineering or an equivalent technical discipline.

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About Power Integrations

-Revolutionized power conversion with innovative semiconductor solutions. -Focuses on creating energy-efficient solutions for consumer electronics, electric vehicles, and industrial systems. -Enhances performance and reliability of power supplies while reducing energy consumption. -Pioneered integrated circuits addressing modern power conversion challenges. -Expanded global presence through strategic acquisitions. -High-performance products used across energy and industrial sectors. -Consistently pushes boundaries in power electronics, earning numerous innovation and design awards.

Sector Specialisms