Channel Development Specialist

Overview

Support and train Brivo Reseller partners, handling onboarding and admin tasks.

Key Responsibilities

• onboarding
• tool training
• salesforce
• admin management
• issue escalation
• customer support

Tasks

-Assist new Brivo Resellers with the onboarding process, which includes evaluation, orientation, and a demo of Brivo Tools -Train resellers on specific Brivo tools and programs -Manage all administration activities, such as account transfers, communicating with both internal stakeholders and Brivo Resellers -Serve as the first point of contact for new Brivo Resellers through phone and web-based support -Conduct ongoing follow-up with resellers to ensure a high level of customer experience -Maintain and update sales and customer records in Salesforce -Review, approve, and process essential administrative requests related to Brivo products and Reseller accounts -Recognize and escalate complex issues to management for resolution -Work across multiple departments to achieve favorable customer outcomes -Respond to various requests received via email and incoming calls -Execute regular proactive outbound reseller communications to support their success and a high level of customer satisfaction -Communicate important feedback from customers internally

Requirements

• salesforce
• it savvy
• admin experience
• customer service
• detail oriented
• analytical skills

What You Bring

-2+ years of administration experience working directly with customers or within a dealer network -IT-savvy with the ability to learn new systems and tools quickly -Strong administrative and customer service experience; experience with sales administration is a plus -Experience with Salesforce -Demonstrated experience in a position that requires you to communicate with customers over email and phone -Strong analytical and communication skills (both oral and written) -Exceptional attention to detail is a must, as it's one of the key attributes we look for -Proactive outreach to resellers to resolve concerns or questions. Not afraid to pick up the phone to resolve confusion or issues

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About Brivo

-Revolutionized building access management with its cloud-based solutions. -A pioneer in cloud security technology, providing scalable solutions for various industries. -Specializes in providing seamless integration for security systems, including access control, video surveillance, and mobile solutions. -Serves a diverse range of industries, including commercial and residential sectors. -Focuses on delivering simple, scalable, and secure solutions with an emphasis on ease of use and reliability. -Notable for the Brivo Onair platform, enabling remote monitoring and management of access control systems. -Works with large enterprises, small businesses, property managers, and security providers. -Integrates smart locks, biometric systems, and mobile credentials in addition to traditional access control.

Sector Specialisms