Key Account Manager

Overview

Manage retailer partnerships, drive growth and ensure service delivery

Key Responsibilities

• risk management
• delivery management
• account planning
• pricing optimisation
• proposal delivery
• customer advocacy

Tasks

-Promote a safe and healthy work environment and contribute to the continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures. -Collaborate with Product and Operational teams to co-create value propositions and experiences that resonate with Retailer needs. -Identify and pursue opportunities to cross-sell and up-sell products and services to existing Retailers. -Drive improvements in customer profitability through tailored commercial strategies, pricing optimisation, and cost-to-serve reduction initiatives. -Ensure delivery of contracted services and programs, proactively managing risks and resolving issues. -Build and maintain trusted relationships across multiple levels and functions within the Retailer’s organisation. -Develop and execute strategic account plans that align with both the Retailer’s and our business objectives. -Oversee the preparation and delivery of proposals, presentations, and performance reviews with Retailers. -Lead internal cadence meetings to track performance, escalate blockers, and ensure alignment across delivery teams. -Act as the voice of the customer internally, advocating for their needs while balancing commercial outcomes.

Requirements

• business degree
• crm
• power bi
• 5+ years
• key account
• commercial acumen

What You Bring

-Tertiary qualifications in Business, Commerce, Marketing or related field (preferred) -Clear communicator, confident presenting to senior stakeholders -Proactive problem solver with a solutions mindset -Trusted relationship builder with strong influencing skills -Proficient in CRM tools (Microsoft Dynamics preferred), Power BI, and MS Office -5+ years in a similar role within energy or a complex, regulated services environment -Experience driving account growth through strategic, solutions-based selling -Adaptable and comfortable with change -Knowledge of customer lifecycle management (onboarding, retention, expansion) -Strong understanding of contract management and SLAs -Commercial acumen with ability to interpret financials and develop growth strategies -Proven success in key account or client relationship management, ideally B2B -Own, and have complete knowledge of the Retailer contract to ensure all required contracted deliverables are provided in the times stipulated. -Deeply customer-focused with a commercial lens

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About Intellihub Group

-Born in 2018 from merging Intellihub and Acumen, later bolstered by Metrix in NZ, it quickly became ANZ’s smart energy backbone. -Backed equally by Pacific Equity Partners and Brookfield. -Offers a unified ecosystem integrating hardware, field services, data analytics, and financing to drive smarter energy use. -Controls behind-the-meter devices like EV chargers and pool pumps.

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