Customer Service Coordinator - Newcastle Engineering and Industrial Solutions

Overview

First point of contact handling customer service, scheduling, quotes, and equipment coordination.

Key Responsibilities

• scheduling
• quoting
• invoicing
• customer support
• equipment coordination
• loading assistance

Tasks

-Generating hire schedules, quotes, and invoicing -Addressing customer needs in person, by phone and email -Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns -You may also occasionally need to assist customers and colleagues in the yard with loading equipment

Requirements

• ms word
• excel
• outlook
• customer service
• learning ability

What You Bring

-General computer skills (MS Word, Excel, Outlook) -Previous face-to-face customer service experience -Capability to learn and absorb technical information

People Also Searched For

Benefits

-Access to our employee discounts, benefits and wellbeing program -Novated leasing and salary sacrifice -Purchased additional leave program -12 weeks Paid Parental Leave in addition to government parental leave scheme -Volunteering opportunities through the Coates Foundation -Flexible working options available—let’s discuss what works best for you -Development and career progression pathways

About Coates

-It evolved from machinery manufacturing to pioneer equipment rental in Australia. -Expanded into engineering and equipment hire, supporting global customers. -Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power. -Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services. -Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds. -The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.

Sector Specialisms