Customer Service Technician

Overview

Provide on‑site customer service, repairs and remedial works for Vistry homes.

Key Responsibilities

• remedial works
• defect inspection
• work prioritisation
• quality assurance
• subcontractor feedback
• customer service

Tasks

-To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties -Carry out work in a safe, cost-effective manner and look for opportunities to reduce costs and improve standards -To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects. -To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments. -Work as part of a team and provide support to the Customer Service Manager and Coordinators. -Provide feedback on subcontractor quality issues. -Ad hoc duties on closed site and assist with any customer ready inspection works when required. -To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit -Delivering customer service excellence and best practice within a fast paced and challenging environment.

Requirements

• carpentry
• plumbing
• nhbc standards
• driving licence
• time management
• construction

What You Bring

-Excellent communication skills with an ability to remain calm under pressure -Formal carpentry qualification -Knowledge of basic plumbing and an ability to diagnose basic plumbing issues -Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1. -Excellent time management, planning and prioritisation skills -Full Driving license with a willingness to travel -General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors. -Mastic and sealant skills to accord with the NHBC consistent approach to finishes. -A background in construction / housebuilding. -A Keen eye for detail and final finish -Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey.

People Also Searched For

Benefits

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. -Employee rewards portal with many more benefits… -2 Volunteering days per annum -Salary sacrifice car scheme available to all employees -Competitive basic salary and annual bonus -Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service -Enhanced maternity, paternity and adoption leave -Share save and share incentive schemes -Competitive pension scheme through salary sacrifice -Life assurance at 4 x your annual salary -Private medical insurance, with employee paid cover

About Vistry Group

-Launched following the merger of Bovis Homes and Galliford Try’s housing arm in January 2020. -Operates three retail brands—Bovis Homes, Linden Homes, Countryside Homes—and a B2B Partnerships arm. -Known for timber-frame manufacturing via Vistry Works, boosting quality, speed, and carbon performance. -Typical projects include mixed-tenure neighbourhoods with schools, parks, orchards, and community facilities. -Completed major schemes like Meridian Water regeneration and Countryside Partnerships integration in 2022.

Sector Specialisms