Estate Security Relief Officer

Overview

Patrol, guide visitors and maintain safety across the Kings X Estate.

Key Responsibilities

• patrols
• incident reporting
• visitor guidance
• contractor liaison
• security presence
• hazard reporting

Tasks

-Act as a community liaison, listening to concerns and escalating them where appropriate. -Conduct regular external patrols of the estate to deter anti-social behaviour and ensure the safety of staff, visitors, and premises. -Report unauthorised works, permit issues, or safety concerns to the Duty Team Leader promptly. -Follow all relevant Assignment Instructions, Risks Assessment, SOP and policy. -Provide a visible, professional presence and deliver excellent customer service during all interactions. -Liaise with contractors to answer queries, reinforce site protocols, or escalate concerns if necessary. -Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up. -Uphold all security protocols while maintaining professionalism, vigilance, and discretion. -Collaborate with other security personnel and estate staff to ensure seamless service delivery. -Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities. -Provide guidance and directions to contractors and visitors where appropriate.

Requirements

• security experience
• communication
• situational awareness
• customer service
• teamwork
• reliability

What You Bring

-Be able to work outdoors in all weather conditions. -Excellent communication and interpersonal skills. -Previous security experience (beneficial). -Strong situational awareness and sound judgment. -Ability to follow instructions and respond effectively under pressure. -Ability to work independently and as part of a team. -Be punctual and reliable -Customer-focused with the ability to remain calm in emergencies. -Exceptional Customer service skills and verbal communication -Knowledge of the estate layout and procedures/facilities (beneficial).

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Benefits

-A welcoming, respectful team culture -Health and Wellbeing – Life assurance scheme, access to mental health support specialists -Cycle to work scheme -Progression opportunities – many of our team go on to senior and site management roles -Flexible approach to their work -Access to an Online GP for you and your dependents. -Annual leave entitlement of 5.6 weeks -Discounts on hundreds of retail sites -Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses. -Financial support -Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. -Uniform and full induction provided

About Wilson James

-Founded over three decades ago, the company began with a mission to elevate standards across security and logistics. -It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services. -Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites. -While operating its own construction consolidation centres.

Sector Specialisms

Security Clearance

-criminal convictions considered on a case‑by‑case basis.